yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • firstname.lastname@example.org
proficient hospitality professional eager to contribute administrative expertise as well as strong development and communication skills and programming talents toward actively supporting an organization in maximizing performance.
broadly trained and highly disciplined hospitality specialist offering solid and progressive experience in administrative and operational expertise. experienced in coordinating with directors, managers and executives in achieving all hospitality goals and objectives. demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. skillful at performing independently or within a team to exceed all operational goals and objectives.
opera express, microsoft office suite, lotus notes, sametime application, grandpm, fidelio, delphi.
coursework in psychology/sociology brock university ontario, canada 1988
author green hotelier magazine july 2003
energy efficient lighting upgrades on property, effects on budget, guest experience and environmental impact.
night audit manager/front desk supervisor holiday inn express 2007-2008
promoted in under 3 months to supervisor with fast track to guest services manager for exemplary performance and potential.
sharp business acumen and experienced in managing broad scope of operations, from customer check in/out, client services and room sales to credit card/identification verification, creating keys/registration cards and night audit procedures.
utilize extensive training on opera procedures in handling special projects resulting in the improvement of guest service rankings, pc sign-up increase and housekeeping improvement measures.
responsible for lpu and lcu documents, advance purchases and hurricane preparedness preliminary documentation.
marketing assistant four seasons hotels & resorts 2005-2006
served as executive administrative to the director of brand image marketing, director of resort services, consultant, and 3 managers.
effectively handled all domestic and international travel arrangements, including pricing negotiations, approval, scheduling, documentation preparation, booking, and confirmation of accommodations and amenities.
actively collaborated on special projects involving photo shoot scheduling, image library assets and courier requests.
asst. to director of engineering four seasons resort santa barbara 2003-2005
acting as executive assistant for resort director, assistant director and division staff, handling a broad range of administrative functions, including work attendance, psa for vacation/sickness, review document creation, and filing.
responsible for the implementation and maintenance of vendor insurance compliance database, vehicle licensing and registration.
efficiently handle all purchase order functions, from creation and order to invoicing and closing, relating to equipment parts and repair on property.
food & beverage assistant four seasons resort santa barbara 1999-2002
actively served specialty catering manager for small to mid-sized parties at on-site restaurants, handling all details from contact to conclusion ensuring flawless execution and satisfied clientele.
collaborate with executive chef in the in-house production outlet menus, specialty menus, wine paring lists, and seasonal wine list changes.
acted as specialty reservation contact for 10 annual holiday events, including booking confirmation and guarantee of 11,000+ reservations.
as liaison to director, handled budget drafts, proofs, previous budget summation, recommendations, annual wine standards and modifications.
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