Yyyyyy x. yyyyyy

Highly qualified Project Leader with 5+ years of experience creating and maintaining a positive flow of work through product development and risk analysis of available resources and facilities. Increase clients reputation and value through practical knowledge of customer service, business research, and organizational management. Plan by prioritizing customer, employee, and organizational requirements using deductive reasoning, conflict resolution, negotiation, problem sensitivity, client evaluation, and sound decision making. Maintains and monitors client expectations and motivation to meet deadlines, identifies factors for the measurement of performance, and consistently considers efficiency versus effectiveness. Technical competencies include OnTrack Software (Industry Tool; Microsoft Office Software, Windows Operating Systems.

Contract Negotiation / Consulting / Organizational Growth / Problem Identification / Case Management & Presentation Retention Systems / Client Relations / Scheduling / Finance / Employee Relations

Collections / Accounts Receivable / Accounts Payable / Research / Survey

Mercer Advisors, Scottsdale, AZ and Various Client Locations, 01/2009 C Present

Practice Analyst

• Engage in site visits allowing for a more one-on-one session that provides the opportunity to tap into the vision of the client and indicate the necessary steps to accomplish their individual goals.
• Provide insight on many internal functions including client retention methodology, day scheduling, and selection of which Consultant/Analyst could best meet the needs of each client.
• Deliver a keen sense of organizational efficiency by incorporating a strong analytical nature during review of recall systems, new client processes, case management, and case presentation.
• Reduce the identified discrepancies to a comprehensive treatment plan aimed at immediately defining the best practices for success.
• Oversee the OnTrack software Team and ensure they receive proper training that directly impact the effect and frequency of progress of positive impact on organization.
• Provide detailed Practice Analysis Reports and Implementation Reports.
• Made advancement from Consultant to Practice Analyst based on demonstrated ability to handle newly defined duties including assessment of A/R, A/P, production, collection systems, and determining the proficient use of human resources.

Mercer Advisors, Scottsdale, AZ and Various Client Locations, 05/2005 C 12/2009

Practice Consultant

• Forged strong consulting expertise to oversee the fluctuations in retention and growth on behalf of mid-Atlantic region client base.
• Generated weekly progress reports with detailed recommendations on how to maximize organizational success and maintain a consistent rate of growth.
• Delivered professional development enhancement sessions, coaching, and training for software end-users and on issues such as case management, case presentation, language skills, accounts receivable, insurance, strategic scheduling to include hygiene, allocation, and transition of new associates.
• Recognized as a primary source for clients increasing growth, specifically a minimal production increase of $250K during initial fiscal year and many subsequently received the industry s prestigious Eagle Award .
• Boosted each client s organizational success to reflect $250K increase in annual growth.
• Obtained 100% client retention for FY2008; secured Consultant s Bonus for FY2006, FY2007, and FY2008.

Additional Experience

Dental Offices of Dr. M. Izadi / Yoon & Yoon / Dr. Annette Scott

Office Administrator

• Delivered high-level administrative assistance including generating proposals, contracts, making travel arrangements, patient relations, invoicing, POs, and financial reports.

Northern Virginia Community College, Annandale, VA