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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

productive, quality-oriented administrative professional eager to contribute exceptional business support, project management, and interpersonal relation skills toward optimizing operations of a progressive organization


ø  offer solid administrative experience, with expertise in facilitating a client-focused, service-driven environment vital to maximizing customer satisfaction and retention

ø  demonstrated ability to perform multiple responsibilities simultaneously with strong attention to detail and emphasis on accuracy

ø  consistently meet deadlines while providing high quality service

ø  dynamic communication, presentation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including ms word, excel, and numerous proprietary applications

ø  fully bilingual in japanese / english; permanent resident eligible to work for any employer

professional experience                

manhattan apartments, inc., new york, ny                                                                                             2008 c present

independent real estate agent

  • perform a range of marketing, business development, customer service, and administrative duties to achieve residential property sales and rentals goals at this leading real estate company
  • work closely with clients to identify customized needs and present ideal properties within individual budget guidelines
  • negotiate favorable contractual terms and serve as a liaison for property owners and prospective tenants


kintetsu international america, inc. new york, ny                                                                                   2006 c 2008

reservation and customer service specialist

  • provided expert advice and assistance for corporate vip clients at one of the world s largest travel agencies
  • coordinated and followed up on domestic and international travel plans; booked and managed air, car, rail, and hotel reservations


japan airlines (jal)                                                                                                                               1997 c 2006

passenger service representative and office coordinator, los angeles, ca (2000 c 2006)

  • successfully assisted a high volume of passengers at los angeles international airport with ticket manifestation, check-ins, connecting flights, meal arrangements, and special needs
  • delivered excellent customer service in the reservation center, providing support with flight and hotel reservations as well as frequent flyer program
  • applied sharp business acumen and administrative skills toward effectively coordinating and steering office operations

customer service representative and mileage bank administrator, new york, ny (1997 c 2000)

  • courteously and knowledgeably responded to inquiries from mileage bank frequent flyer program members; acted as event planner for family club members
  • updated and maintained mileage bank database containing detailed client information; researched and resolved potential issues

education & credentials                

licensed new york state real estate sales person

notary public c state of new york

real estate and notary training, the new york real estate institute

general studies, tokyo kanko shinjuku senmon gakko (junior college)


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