career objective                              
results-driven manager with broad background in customer-focused, service-oriented industries eager to contribute expertise in business development, operations, team building, and multi-unit management toward actively supporting a progressive organization in optimizing bottom-line performance

profile                                                

ø  offer ten years of progressive managerial, recruiting, and leadership experience with expertise in staff optimization, business development, p&l oversight, and market expansion in the sales and banking industries

ø  demonstrated record of hiring, training, and leading top-performing support teams; strong experience with internal recruiting, sales training, and supervising managerial personnel

ø  consistently achieve outstanding levels of customer satisfaction and retention while increasing market share and revenues

ø  strong human resources management and employee relations experience and depth of knowledge in recruiting, hiring, policy development and enforcement, compensation and benefits package design and administration, issue resolution, disciplinary action, workers compensation, and unemployment claims

ø  accurately analyze existing operations to craft and implement aggressive resource planning programs including utilization, cost control, organizational management, prioritization, process improvements, employee development, and debt reduction

ø  monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  dynamic communication, presentation, negotiation, and relationship management skills

 

~ key achievements ~

• have contributed strong leadership qualities toward successfully training, coaching, and developing four regional managers over course of past 18 months at hilti
  garnered an additional $200k per nevada shopko store as a result of partnering with a slot machine company
• attained superior levels of employee retention and internal promotions c created assessment tool to identify shopko management candidates bench strength, established managerial progressive development program later adopted by corporation
• selected to partner with shopko regional sales director on key public relations and employee management issues
• grew ironstone bank consumer loan and deposit revenues by 50% through effective business development tactics and superb customer service
• developed and implemented process improvements to enhance ironstone communications; established internal reporting system connecting senior management with branch activity, designed bank-wide newsletters, prepared and conducted sales training programs

professional experience                

hilti, na, stamford, ct                                                                                                              2006 c present

regional manager, industrial & government division

• successfully steer sales efforts throughout seven states in the northeastern u.s.; lead associate regional manager and 12 account managers
• expand existing customer base, repair damaged connections, and negotiate major contracts; create long-term  business relationships with government and private sector clients

 

 

continued

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shopko stores, inc., salt lake city, ut                                                                                     2004 c 2006

regional manager

• effectively managed all aspects of operations for 25 multi-unit big box retail stores in six western u.s. states with a $300m budget; directly supervised 37 managers and maintained comprehensive p&l responsibility

regional human resources supervisor

• expertly coordinated comprehensive regional hr functions and oversaw seven-member human resource management team supporting approximately 160 managers and 2800+ non-exempt employees; directed recruiting, staff development, performance evaluation, compensation and benefits administration, payroll, claims management, and employee relations
• ensured interdepartmental compliance with all hr standards and policies, implemented diversity hiring initiatives, facilitated internal communications, and participated in key corporate and regional restructuring activity

 

ironstone bank (formerly atlantic states bank), norcross, ga                                                     2000 c 2004

area banking market executive / vice president

• in recognition of exceptional performance, steadily progressed within bank to attain executive-level position entrusted with oversight of 12 metro-atlanta branches with more than $150m in deposits and $75m in loans
• contributed to the development and application of banking supermarket strategy establishing new, successful markets in georgia and florida
• pioneered innovative customer service programs later adopted in expanded banking regions; cost-effectively restructured staffing model to increase efficiency

sales manager

• supported banking sales operations and managed more than 60 sales associates; designed and instituted business plans, calculated and administered budgets, created and executed marketing strategies, obtained increase in revenues through customer service efforts

 

metropolitan life, atlanta, ga                                                                                                    1997 c 1999

financial sales representative

• provided knowledgeable, personalized customer support regarding investment and insurance products and services and maintained series 7, life, health, and annuity licenses; delivered winning client presentations and internal sales trainings

education                                           

morris brown college, atlanta, ga

b.a. in psychology

 

~ professional development training ~

people management ~ project management ~ microsoft office tools

 

~ professional affiliations ~

member, society of human resources management (shrm)

member, fsi leadership conference

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of operational management, business development, human resources, sales, and customer service experience in the retail, sales, and banking arenas.  i excel at coordinating staff development and employee motivation efforts, and am adept at cultivating a productive company culture.  my outstanding communication skills along with my depth of knowledge in hr policies and procedures have consistently proven instrumental in my success at developing strong sales and management teams recognized for achieving and exceeding company goals.   to complement this background, i offer a b.a. in psychology and substantive professional development.

 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

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