career objective                              

results-driven executive assistant eager to contribute superior organizational, communication, and technical skills toward supporting the employer in optimizing performance

profile                                                

ø  offer numerous years of progressive executive administrative experience, with expertise in document preparation, scheduling, information management, and providing comprehensive office support in broadband and telecommunications call center environments

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; efficiently resolve potential issues

ø  conduct extensive research, prepare error-free documentation, oversee financial administration, manage high volumes of data, and generate reports instrumental to senior management in assessing performance

ø  perform multiple responsibilities simultaneously and under heavy pressure, introduce process improvements to streamline day-to-day activity, and consistently meet deadlines while providing high quality service

ø  dynamic communication, presentation, negotiation, and relationship management skills; proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including ms office (word, excel, powerpoint, outlook), lotus notes, and peoplesoft

professional experience                

verizon communications, new york and queens, ny                                                                              1988 c 2009

executive / administrative assistant, northeast region retail markets (2004 c 2009)  

• in recognition of outstanding performance, steadily progressed within company to attain ultimate position responsible for providing executive and administrative support to business and consumer sales call center directors throughout the new york metro area
• managed director s busy calendar; coordinated meetings, travel schedule, and special events in line with business needs
• accurately generated key weekly operations reports addressing workforce load, overtime, staffing, and adherence levels
• managed confidential information, district organization charts, and corporate deliverables; additionally processed management payroll, updated staffing changes, reviewed and certified expense reimbursements, and maintained all departmental personnel records
• efficiently resolved administrative issues and oversaw building safety, emergency preparedness, mailroom, and mail distribution; provided additional support to district managers and more than 400 associates

administrative assistant, consumer sales (2001 c 2004)

• successfully assisted district secretary with day-to-day administration for 75 call center managers across four regional locations; managed office inventory and centralized lan support
• executed accounting and financial administration functions including processing a/p and weekly payroll for 120 employees
• completed human resources administrative duties; issued employee change records, reviewed weekly turnarounds, and assisted with confidential leave applications, performance records, and attendance
• served as a liaison for external communications, including corporate real estate, maintenance, and cafeteria management

customer service associate / quality team support, consumer sales (1988 c 1999)

• consistently achieved or surpassed established performance goals in delivering exceptional service, growing sales of telecommunications products and services, and collecting on overdue and delinquent accounts
• selected to participate in 18-month special assignment as quality champion responsible for district-wide customer satisfaction program, analyzing results, and recommending remediation

 

~ community activity ~

volunteer, jamaica service program for older adults (jspoa), queens, ny

education                                           

bachelor of science in business administration, hampton university, hampton, va

 

300+ hours of customer service training, verizon communications, new york and queens, ny

 

 

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hiring agent name

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company name

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dear__________________:

 

i am currently seeking a challenging career opportunity in an administrative capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience providing highly proficient executive support, information management, business analysis and reporting, and customer service.  i excel at accurately entering, reviewing, and editing detailed data to ensure maximum productivity, efficiency, and profitability, and i am adept at handling multiple concurrent responsibilities.  my dynamic communication skills have consistently proven instrumental in my ability to work in fast-paced environments.  to complement this background, i hold a bachelor s degree in business administration and have completed more than 300 hours of customer service training.

          

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy