yyyyyy x. yyyyyy

xxx-xxx-xxxx                                                                                            abc@xyz.com

 

administrative operations ~ human resources/personnel ~ clerical ~ customer relations

career profile

 

ø  solid military background in broad scope of administrative operations/support ranging from producing quality correspondence, reports and forms, developing presentations and spreadsheets and using complex databases to maintaining files and records, managing high-volume incoming phone communications and serving as receptionist

ø  extensive experience in human resources/personnel including reviewing payroll, coordinating training/professional development, managing/updating detailed records, processing evaluations/ actions/separations/relocations, and maintaining accountability for logistically-diverse staff

ø  dynamic planning, organization, prioritization, and multi-tasking skills

ø  effectively steer diverse functions to achieve critical timelines and operational objectives

ø  strong communication skills; bilingual, with full fluency in both english and spanish

ø  pc literate and proficient in diverse software/applications

professional experience

 

united states army                                                                                                         2000-2008

human resources sergeant, personnel section, fort hood, tx; 2007-2008

         proficiently coordinated and facilitated processing of both incoming and outgoing soldiers

         maintained detailed personnel records and ensured fulfillment of ongoing training and professional development criteria

         effectively executed personnel policies and procedures and processed performance evaluations

         used automated data management/processing system to maximize operational efficiencies

perstempo clerk and a casualty liaison, personnel services, fort riley, ks; 2005-2007

         subsequent to a 3-month assignment focused on tracking soldier deployment data, deployed to serve as casualty liaison to account for all soldiers entering and discharging from military hospital

         applied sharp project management skills toward coordinating medical evacuation to strategic resources throughout us and europe, including patient transport, accommodations and physician/patient language interpreters

         developed, processed and maintained high volume of complex casualty reports and medical records

         actively assisted with er battle/non-battle injuries

administrative sergeant, personnel office; 2003-2005

         oversaw all non-commissioned officer evaluation reports, with accountability for conducting detailed reviews for quality assurance, as well as processing of personnel actions and awards

         closely monitored/tracked all battalion personnel covering a broad range of logistical locations including those who were deployed, hospitalized, on leave/convalescent leave, in schools, or under confinement

         serving as finance clerk, demonstrated solid understanding of both human resource and payroll functions in reviewing pay for accuracy, entitlements and cost of living allowances

         relied upon to ensure appropriate level of soldier availability to support mission and oversaw orders for deployment or temporary/permanent relocation

claims and postal clerk, 510^th postal company, mannheim, germany; 2002-2003

         applied sharp clerical skills toward efficiently processing incoming/outgoing mail both to and from europe

         facilitated appropriate processing of damaged, missing and related shipment issues

administrative specialist, operations, fort lewis, wa; 2000-2002

         strategically scheduled ranges and land for diverse military operation initiatives including weapons qualification and field exercises, to optimize utilization of available resources

basic training/advanced individual training, fort jackson, sc; 2000

 

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veronica fritz                                                                                                             page 2 of 2

education

 

north central institute

24 credit hours earned in areas including: keyboarding, clerical procedures, computers, records management, office administration, recordkeeping, business communications

 

key relevant military training/certifications

human resources specialist certification; supervisor development certification; manager development

introduction to defense reutilization/marketing system; support operations; administrative specialist

awards/recognition

 

  army commendation medal-casualty liaison

  army achievement medal-brigade adjutant general soldier of the year

  army achievement medal-outstanding performance during our command inspection

  army achievement medal- displaying outstanding abilities to provide postal services

  army achievement medal- for performance, commitment to excellence, and devotion to duty playing instrumental role in unit's success