Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Results-driven, quality-oriented professional eager to contribute dynamic project management, team-building and client servicing skills toward actively supporting the employer in optimizing performance.
Ø Offer progressive experience in project management and customer service, with comprehensive human resources management background.
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
Ø Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.
Ø Proficient in Microsoft Office, including Excel and Access.
Ø Achieved Safety Committee Award each year on the board, from 2000-2007.
Ø Won the Crystal Award for work in the community in 2006.
Ø Attained 13 Awards for maintaining accident-free from 1994-2007.
Ø Received 3 Awards for Customer Appreciation and 7 Awards for Perfect Attendance.
Ø Nominated by fellow employees and won the Guiding Light Award.
Ø Honored by the city for storm damage work, from a tornado in Kansas and Oklahoma in 1999.
Uhual Corporation 2008-Present
Contribute dynamic leadership skills in managing all levels of employees, with full accountability for all aspects of daily operations of all stores.
Spearhead diverse administrative activities ranging from staffing, training and performance evaluation to employee management, development and termination.
Steer P&L report preparation, inventory control, purchasing and ordering, cash management and contract management of storage and truck rentals.
Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
Cox Communications 1994-2007
Field Support Coordinator
Proficiently developed and executed managerial strategies supporting enterprise-wide operations in overseeing contract labor for the state of Kansas, including contract manpower, troubleshooting, complaint management, warehouse inventory and billing on a daily basis.
Relied upon to serve as primary source of contact for Government officials and high profile clients.
Traveled state-wide to set up company policy in field operations and tracked all issues with Excel and Access databases, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.
Proactively built and established key relationships and liaised effectively with Loss and Prevention, Warehouse, Marketing and HR departments as needed for special campaigns.
Appointed Chairman of the Safety Committee for the State of Kansas from 2000-2007; investigated accidents and identified/implemented solutions.
Resourcefully developed the Plant Damage Department for the state of Kansas; investigated and documented damages to company property and followed through to collections and/or legal action.
Education & Professional Training
Degree in Progress - Wichita Sate University (Wichita, KS), 1995-Present
Time Management Certification - Wichita State University (Wichita, KS)
Advanced Excel, Access, Rumba, I-COMS, Smith Driving
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