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Yyyyyy x. yyyyyy 117 W 90th Street, Apt. 3D C New York, NY



Career Objective     

Results-driven leader eager to contribute dynamic management, team building and interpersonal relation skills toward actively supporting a progressive organization as a key staff member



Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing strategies to boost company leveraging in a saturated market

Ø  Dynamic communication, presentation, relationship building, and problem solving abilities

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients, external contractors and related stakeholders

Ø  Bilingual in English and Spanish

Ø  Pennsylvania College Access Program, Inc., Chairman of the Board


Awards & Affiliations                      

Ø  Earned the number 1 branch for 3 straight quarters

Ø  Recognized by the President of Retail Banking


Professional Experience                


JP MORGAN CHASE C New York, NY                                                                            2008 CPresent

Bank Manager AVP

  Contribute dynamic leadership skills in managing employees, with full accountability for the effective administration of annual auditing, budgeting and service action plan activities.

  Proficiently develop and execute financial and customer service strategies supporting enterprise-wide operations including staff training.

  Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.

  Design, develop and execute innovative sales and service action plans in order to train and mentor staff.


PNC BANK - Pittsburgh, PA/Lyndhurst, NJ                                                                     2005-2008

Bank Manager III

  Spearheaded diverse management functions ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development, and technology-driven solutions implementation

  Analyzed and reviewed work product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.


Prior experience

PNC BANK - Pittsburgh, PA                                                                                           2004 C 2005

Financial Sales Consultant


Starbucks Coffee - Pittsburgh, PA                                                                                 2003 C 2004

Lead Supervisor



California University of Pennsylvania, Master of Science in Business/Management of Technology 

University of Pittsburgh, Bachelor of Arts in Spanish                                                      

Certificate, Stephen Covey - 7 Habits of Highly Effective People; Certificate, Latin American Studies


Computer Skills                               

Data Entry; Lotus Notes; Microsoft Office (Excel, Word); Windows Operating System; Staff smart


Yyyyyy x. yyyyyy 117 W 90th Street, Apt. 3D C New York, NY







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking to a challenging position and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive processes/procedures, I have continually excelled in maximizing performance as a proactive leader.


I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results. 


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.








Yyyyyy x. yyyyyy



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