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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

Profile

 


  • Bilingual (French/ English)
  • Organizational Skills
  • Versatile
  • Client-Focused
  • Teambuilding and Mentoring
  • Selling & Negotiating Abilities  
  • Presentation & Interpersonal Skills
  • MS Excel & Word - Expert
  • Project Management
  • Detail-Oriented

 

Education

 

Bachelor of Business Administration, Concentration in Management, Georgia State University, 2004

 

Professional Experience

 

Royal Bank of Canada, Atlanta, GA, 2008 to Present
Account Manager  

  • Adeptly perform extensive customer service functions such as scheduling appointments for potential customers, opening new retail and commercial deposit accounts, and providing financial advice and guidance related to bank s products and services.
  • Deliver exceptional customer service and attention to maximize satisfaction and account retention.
  • Participate in community activities and events to increase bank awareness and solicit new clientele.

 
Bank of America, Atlanta, GA, 2005 to 2008
Personal Banker  

         Conducted in-depth customer needs assessments to precisely identify financial goals and recommend bank/investment products, services, and direction.

         Consistently met assigned sales goals by cultivating strong customer relationships, gaining trust through excellent product knowledge, and leveraging outreach efforts.

  • Maintained cohesive and collaborative relationship with back office to optimize account maintenance and expedite changes, transactions and updates as required.

 

SunTust Bank, Atlanta, GA, 2000 to 2005
Client Care Manager  

  • Spearheaded daily client service operations within branch, diligently ensuring strict regulatory and corporate compliance as well as outstanding operational efficiency.
  • Applied dynamic leadership talents toward coaching, mentoring, evaluating and supervising staff.

 

CompUSA,  Atlanta, GA, 1997 to 2000
Service Supervisor

  • Actively participated in and led critical human resources functions such as screening job candidates, staff training, payroll administration, maintaining personnel files, creating work schedules, and enforcing adherence to company policies and procedures.  
  • Drove quality assurance by meticulously inspecting work in progress.
  • Monitored and analyzed performance of sales department, and prepared associated reports.

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