Performance-focused Systems Administrator eager to offer 6+ years of progressive IT experience, as well as strong Microsoft- and RedHat-based industry credentials, toward maximizing a forward-thinking employer s technical efficiency.
Out-of-the-box thinker who excels in completing multifaceted tasks which necessitate a collaborative pool of technical abilities.
Top performer who provides continuous IT improvements spanning a range hardware / software to boost operations efficiency, along with contributing solid communications talents toward liaising among management, technical teams, clients, and end users.
Ambitious self-starter who offers superior attention-to-detail, sharp troubleshooting skills, and dynamic problem-solving proficiencies.
Technical Account Lead (2009 C Present)
Utilize broad scope of industry knowledge and dynamic technical acumen toward managing 10 of the company s largest customers, including resolving key concerns, troubleshooting system challenges, and escalating issues as required.
Provide integral 24x7 on-call support for company clientele to ensure seamless technical processes at all times.
Support new deployment planning, and liaise among sales engineers and clients to achieve optimal IT solutions.
Expertly assist customers with outages when clients initial support cannot diagnose problems.
Advanced Services System Administrator (2007 C 2009)
Applied strong multitasking abilities toward supporting migrating customers from old boxes to competitors to new servers, including setting up loadbalancers and servers for proper functioning, optimizing applications for best performance, and diagnosing challenges, as well as assisting in troubleshooting issues with large-scale storage devices.
Drafted small PHP page used for viewing configuration of all customer load balancers, including assisting customers with critical issues out of normal scope of support, assisting with planning and performing upgrades to servers / services, and maintaining documentation of internal producers and best practices issues (e.g. upgrading PHP).
Supported customers with migrating data from various platforms, and assisted with coding issues on website by pointing out bottlenecks in code or correcting wide-ranging errors.
UNIX Administrator (2006 C 2007)
Strategically steered the maintenance of the website s infrastructure, including migrating legacy virtual hosting customers from obsolete hardware to a newer virtualized infrastructure with minimal downtime for customer base.
Updated Drupal modules on internal documentation site, rewrote the qmHandle perl script to allow searching on all e-mail fields, and wrote perl scripts to manage and migrate the company s large array of Plesk virtual servers.
Maintained DNS server farm and internal DNS replication, planned upgrades on DNS servers, and set up RHN satellite servers.
Drafted numerous small scripts to assist in automating frequently performed tasks, maintained customer internal spam filter and mail servers, and managed approximately 120 Virtuozzo nodes.
Technical Support (2005 C 2006)
Contributed solid communication skills to support customers with technical issues relating to diverse servers, including resolving challenges ranging from small configuration errors to hard-to-diagnose issues preventing proper functioning.
Responded to high-volume incoming client calls relating to technical issues, as well as handling emails and chat requests.
Bachelor of Science in Computer Science University of Houston
Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator (MCITP) (Since 2009)
RedHat Certified Engineer (RHCE) (Since 2007)
Operating Systems: RedHat • CentOS • Ubuntu • Windows 2003 • Windows 2008
Services: MySQL • PostgreSQL • Apache • Tomcat • Exim • SendMail • Qmail • Postfix
Lighttpd • ISS (6 / 7) • MsSQL • MailEnable • Exchange • Active Directory
Virtualization: VMware • Xen • KVM • Windows Virtual Server
Networking: Foundry / Brocade Load Balancers • Cisco Switches / Firewalls (ASA 550)
Programming: C • C++ • Perl • PHP • Bash • Python
Hiring Agent Name
I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and am confident that my professional skills and industry credentials can help to achieve your objectives. I can offer 6+ years of solid experience in Systems Administration, Troubleshooting, Problem Resolution, Process Improvement, and End User / Client Support, and am well-versed in all facets of Server / Services Upgrades; Migrations; Coding; Web Infrastructure; Script Drafting; and DNS Maintenance, Replication, and Upgrades, among other areas.
To complement my background, note that I hold a B.S. in Computer Science from the University of Houston. I also attained credentials as a Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator and RedHat Certified Engineer. I am proficient within multiple Operating Systems, Services, Virtualization, Networking, and Programming capacities.
Currently, as a Technical Account Lead for Softlayer.com (formerly The Planet.com), I utilize my broad scope of industry knowledge and dynamic technical acumen toward managing 10 of the company s largest customers, including resolving key concerns, troubleshooting system challenges, and escalating issues as required. Within this role, I provide integral 24x7 on call support for company clientele to ensure seamless technical processes at all times. I also assist with new deployment planning, and liaise among sales engineers and clients to achieve optimal IT solutions. As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.
You will find me to be a results-focused professional who can contribute superior attention-to-detail and sharp analytical abilities. In addition, I can plan, prioritize, and complete multiple tasks within fast-paced, deadline-driven environments while streamlining technical processes to increase productivity, efficiency, and quality. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your team.
I look forward to hearing from you, and thank you in advance for your consideration.
Yyyyyy x. yyyyyy
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