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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



profile of qualifications


results-focused administrative / operations support professional specializing in business communications, training / development, and customer relations eager to maximize the success of a progressive employer.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and client satisfaction. ambitious self-starter who can complete multiple assignments within deadline-driven environments while proficiently streamlining organizational processes to increase efficiency. integral team player who demonstrates superior attention-to-detail and sharp problem-solving and troubleshooting skills.  a quick learner who is able to understand and apply knowledge of diverse computer applications toward learning new software programs.



key areas of expertise


training / development                                  business communications                           client services                                     public relations

administrative support                                   correspondence distribution                       safety compliance                               fiscal analysis

filing systems / recordkeeping                     spreadsheets / forms                                 calendar management                        cash handling



professional synopsis


flow team trainer

company confidential, ann arbor, mi                                                                                                                           dates confidential


         apply dynamic leadership talents toward directing the unloading of over 2700 pieces to include optimizing operational processes by proficiently distributing and replenishing merchandise as required to maintain seamless retail item levels at all times.

         drive organizational efficiency by training top-performing team members in handing all-inclusive operational tasks.

         plan, implement, and direct safety programs to reduce and / or eliminate occupational injuries and operational financial losses.

         strategically coordinate and delegate individual- and team-based assignments to maximize use of resources.

         play a vital role in supporting operations via team trainer promotion within 4 months of hire due to excellence in job performance.


tax preparer

company confidential, el paso, tx / ann arbor, mi / newburgh, ny                                                                       dates confidential


         expertly compiled, examined, and processed highly confidential individual and small business income tax returns.

         utilized broad scope of industry and professional services knowledge to effectively handle client requests and resolve key challenges.

         demonstrated strong communications skills toward interviewing clientele to attain specific financial objectives.

         built profitable professional relationships and ensured exceptional business retention by providing outstanding customer relations.

         maximized efficiency through accurate data entry practices to include performing at above-average productivity levels.

         coordinated all appointment setting and calendar management efforts to optimize administrative processes.

         performed cash handling duties and completed the proper documentation of monetary values through consistent recordkeeping practices.



community service


point-of-contact, united states military


         actively supported wide-ranging needs of wives and families of deployed military personnel to include aiding with evictions, financial matters, lawn care, and additional community assistance as necessary.


former president (3-time) / former parent representative (2-time), head start program of ann arbor


         led the formulation of strategic business decisions within a policy committee that provided critical requirements for program qualification and income verification, along with successfully recruiting, interviewing, and hiring a skilled family service representative.


hospice volunteer trinidad hospicesoup kitchen volunteer salvation army



professional training and technical skills


tax preparation certificate                                                                                                                                                                 h&r block


microsoft office suite • adobe photoshop • internet applications

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