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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx









hiring agent name


company name


city/state/zip code




please accept this letter and accompanying resume in application for the help desk support specialist position that is currently available. in advance, thank you for your time and consideration.


as indicated in the accompanying resume, i bring to you proven it performance, several years of experience in delivering technical support to diverse clients, and exemplary talents in network and server administration, computer hardware maintenance, and software support. to complement these qualifications, i offer an unwavering commitment to maximizing it security and delivering top-notch customer/client service which is paramount as a <insert job title/position>.


as a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative, unparalleled resourcefulness, and first-rate leadership attributes. i am confident that i could be a valuable asset to <insert name of organization>, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy






yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx




seeking opportunity as help desk support specialist; eager to contribute exceptional troubleshooting, client relations, and organizational talents toward supporting the employer in optimizing technological performance.

key qualifications


        dynamic capabilities in networking, technical support, server administration, performance tuning, and system optimization.

        reputation for solid judgment, flexibility, customer service skills, and problem solving abilities.

        self-starter and quick learner; sets goals and develops/executes action plans for attainment.

        highly versatile; quickly adapts to new roles, responsibilities, technologies, and environments.

        natural team leader with well-honed multi-tasking abilities; gracefully balances competing priorities.

        proficiency in administering microsoft servers, maintaining local and wide area networks, and supporting desktops and associated technology.

        excels in analyzing, testing, installing, troubleshooting and repairing a wide variety of hardware and software applications.

professional experience


adecco technical / hamilton college, 2006 to present

system integrator     (2007 to present)

help desk analyst    (2006)

         completed several contract assignments requiring exceptional skills in technical support, problem solving, client relations, and cross-platform (windows/macintosh) experience.

         configure and implement computers campus-wide for students and faculty.


adecco technical / slocom dickson medical group, 2006

help desk analyst

         supported employer in maximizing operational performance by actively collaborating with management and senior technical staff in delivering quality software/hardware support to 500+ personnel.

         efficiently troubleshot, diagnosed and repaired operating systems and applications such as microsoft outlook, emr by ge, microsoft exchange server 2000, antivirus software, and internet connectivity issues.

         examined and rectified problems with hardware including disk drives, monitors, printers and networking peripherals, and exhibited proficiency in building new desktops and laptops.

         applied dynamic prioritization abilities to support users and team during voip phone (hardware and software) changeover.



yyyyyy x. yyyyyy ~ page 2 of 2


professional experience continued



petley-swartz computer solutions, 2002 to 2006


         skillfully provided technical support services to individual and corporate clients by repairing hardware and software problems involving personal computers, networks, and servers.

         exhibited expertise with microsoft windows platforms including server 2000. 

         installed, configured, and deployed networks for companies comprised of up to 50 employees.  

         custom-built and distributed desktops and servers for individuals and businesses according to specific requirements.


acs dataline / intel fab 23, colorado springs, colorado, 2001

network operations administrator

         demonstrated an exemplary team player work ethic in configuring network for fab 23 inclusive of cabling, hubs, switches, and software.



additional experience includes role as independent computer consultant (self-employed), dolgeville, ny, 2006 to present.



pikes peak community college: networking technology


herkimer county community college: networking; c++

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