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yyyyyy x. yyyyyy




operations manager / business development executive

seeking franchise opportunity


strategic management and operations executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company as a franchise owner.


qualifications profile


ø  strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management as well as designing comprehensive programs to increase customer loyalty and retention.  

ø  comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical training. 

ø  knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

ø  excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

ø  skilled in budgeting and sales forecasting with p&l responsibility, contract negotiation and cost reduction.

ø  competent leader and mentor who is able to create a team environment, including building collaborative relationships, training subordinates to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

ø  proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

ø  technology savvy and proficient in multiple applications and platforms.


functional competencies


ø  demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

ø  capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

ø  embrace organization initiatives and mission statement.

ø  develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

ø  work to standardize cross-departmental protocols between various departments in order to ensure knowledge sharing and best practices.

ø  skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

ø  stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

ø  resolve issues quickly through careful data analysis including technical and functional information.

ø  actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.

ø  identify prospective customers through utilization of business directories, follow leads from existing clients, participate in various organizations and attend trade shows and conferences to increase brand exposure.

ø  contact regular and prospective customers to demonstrate products, explain product features and benefits as well as solicit orders for procurement.

ø  bilingual: fluent in english and arabic.





professional career track


office manager, philmont family dentistry                                                                            2005-present


  primary responsibilities include development and implementation of internal hr and administrative policies and procedures.

  management of client and vendor relations.

  recruitment and development of personnel.

  analyzed p&l, financial statements, and budgetary plans.

  managed payroll process, a/p and a/r as well as general accounting practices.

  regularly analyzed inventory levels and maintained controllable expenses.

  responsible for developing marketing and advertising strategies for operations.

   engaged in extensive business expansion initiatives both in terms of physical space as well as services growth.

  increased production by 35% from 2009-2010 through technology and logistical advancements.

sales manager, liberty auto sales                                                                                             1999-2004


  primary responsibilities included comprehensive management and oversight of all aspects of a auto sales operation to involve full p&l responsibility, procurement and delivery operations, as well as training, supervision and motivation of team members. 

  increased client base and revenues by an average of 20% annually during tenure.

  built clientele base from ground up through extensive business development initiatives, including oversight of departmental budgets.  

  ensured proper merchandising and advertising programs were established.

  developed and implemented numerous programs to improve overall performance of operation. 

  additional responsibilities included price negotiations, customer financing, as well as quality assurance.  

  during transfer of operations to franchise, maintained direct oversight of all logistical and operational processes to ensure a smooth and fluid transition.


sales associate / store manager, optic center (dubai, u.a.e.)                                              1992-1998


  primary responsibilities included strategic and daily operations of an optical center.

  created and implemented numerous training programs and coaching tools to further educate employees as well as establish accountability for performance. 

  responsible for procurement and oversight of inventory, sales and marketing methodologies, new product introduction and integration, as well as extensive customer relations programs to ensure long term loyalty and retention.


cashier / attendant, grand supermarket (dubai, u.a.e.)                                                          1990-1993


  primary responsibilities included customer service, general accounting, inventory oversight, working on cash registers, as well as processing sales transactions accurately and efficiently.






n general coursework, centro escolar university (2 years)

n various seminars: personality development, psychology, territory development, sales presentation development


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