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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
results-driven general manager with mba in human resources and specializing in high-volume employee relations, policy development, strategic analysis, process improvement, and regulatory compliance eager to contribute solid experience and diverse industry credentials toward optimizing an employer s success.
profile of qualifications
top performer who makes decisions to reflect positively on business efficiency and employee satisfaction, along with supporting quality staff recruitment that encourages diversity, low turnover rates, and high levels of company loyalty.
out-of-the-box thinker who excels at conceptualizing, creating, and implementing solutions-focused strategies, including developing valuable partnerships while overseeing key initiatives in coordination with multiple stakeholders.
integral leader who offers skills in policy / procedure development, training programming, and regulatory compliance.
excellent communicator who plans, prioritizes, and manages tasks to optimize workflow and enhance productivity.
member of the society for human resource management (shrm).
career highlights
recognized by t.g.i.friday s regional vp for exceptional leadership, coaching, and mentoring in january 2010.
launched a comprehensive instructional program to generate clear guidelines on hiring, training, job-design, and performance evaluation which eventually became the company s benchmark operations manual for 300+ units.
reduced eeoc complaints and turnover by developing solutions-focused diversity and ethnic training programs.
designed and delivered a 50-hour training program in only 2 weeks that helped managers understand hr processes.
established and created a region-wide compensation program encompassing wages, bonuses, and staff reviews.
selected potential franchisees to open new stores within the dfw market as a talent acquisition partner.
achieved 10% sales growth by initiating a strategic marketing campaign with local schools.
professional synopsis
assistant general manager
t.g.i.friday s, lewisville, tx 2006 c 2010
applied dynamic leadership talents toward directing a full-service restaurant generating $2.6m annually, including spearheading the implementation of key annual business plans, defending a $700k budget, and training 80+ staff.
drove business growth as a vital member of a talent acquisition team in hiring and recruiting top-performing managers, along with building strong staff and management relationships via active, empathetic communications.
constructed several high capital departments that contributed significantly to reducing operating expenses.
co-franchise owner / principal / regional training director
quiznos restaurants, dallas, tx 2001 c 2006
strategically steered business operations of 2 high-volume quick-service restaurants with $1.2m in annual sales, including designing and delivering targeted training for 300+ outlets while building and defending a $300m budget.
ensured compliance with all permit licensure, insurance, and taxes to maintain seamless business operations, along with partnering with adp in the accurate processing of payroll, payroll taxes, and workers compensation data.
directed and trained franchisees on risk management policies that included sexual harassment, orientation, eeoc, ada, at-will employment, federal civil rights act, fmla, and flsa.
independent business consultant
self-employed, arlington, tx 2001 c 2005
utilized broad scope of industry knowledge and business acumen to educate franchise owners on diverse food service and small business administration areas, including participating in leading franchisees on risk management policies that contributed to protecting brand and unit assets, as well as analyzing pay bands for all staff levels.
created and implemented organizational development strategies to improve performance within local markets.
education & certifications
master of business administration (human resources emphasis) keller graduate school of management
bachelor of science in business (technical management emphasis) devry university
security+, microsoft certified professional, microsoft certified systems administrator ced solutions
yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.
i am excited to build a rewarding career with your company, and am confident that my broad range of skills can achieve your hr objectives. i can offer solid experience in high-volume employee relations, recruitment processes, training / development, business management, budget / expense control, profit / loss responsibility, and start-up operations, and am well-versed in all facets of policy / procedure development, labor / employment law, process improvement, regulatory compliance, and customer service.
to complement my background, please note that i hold an m.b.a. (human resources emphasis) from keller graduate school of management and a bachelor of science in business (technical management emphasis) from devry university.
most recently, as assistant general manager for t.g.i.friday s, i drove business growth as a vital member of a talent acquisition team in hiring and recruiting top-performing managers, along with building strong staff and management relationships via active, empathetic communications. within this role, i also applied my dynamic leadership talents toward directing a full-service restaurant generating $2.6m annually, including spearheading the implementation of annual business plans, defending a $700k budget, and training 80+ staff. during this time, i was recognized by t.g.i.friday s regional vp for my exceptional leadership, coaching, and mentoring abilities. as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and career highlights.
you will find me to be a results-focused professional who can contribute a track record of organizing cost-effective hr-based projects, defining key priorities, and meeting targeted goals. in addition, i can recruit, develop, and manage all levels of business teams within deadline-driven environments while streamlining operational processes to increase productivity, efficiency, and quality. for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.
i look forward to hearing from you, and thank you in advance for your consideration.
sincerely,
reuben german
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