hiring agent name
i am currently seeking a challenging career opportunity where my extensive background in customer-focused it environments will prove instrumental to your operations. to acquaint you with my qualifications, i am submitting my resume for review; in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, i am currently a senior service desk representative responsible for delivering a broad range of technology support services for both internal and remote hosted customers. in this position, a critical role is to ensure delivery of services in compliance with client-specific service level agreements (slas) in order to maintain high levels of client satisfaction as well as sustain and grow our business. prior to this, i contributed numerous years in progressive positions with anthem blue cross and blue shield, where i was retained during their acquisition of my employer, rocky mountain health care corp, and promoted to software delivery specialist ii in recognition of my superior job performance. i offer dynamic communication and customer service skills, the ability to effectively define and address client/user needs and a talent for providing timely, solutions-focused problem solving. i possess the ability to maximize productivity and efficiency, and am fluent in a variety of software/applications and pc/network support.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
yyyyyy x. yyyyyy
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