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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





results-driven leader eager to contribute strong management, customer relation, communication and team building skills toward actively supporting the employer in optimizing operational performance.



career profile

ø  b.s. and a.s. degrees.

ø  over ten years of successful experience in diverse, customer-oriented business sectors.

ø  skilled in team leadership, account service and meeting stringent quality standards.

ø  knowledgeable in delivery of exceptional customer service.

ø  demonstrated abilities in project management.

ø  skilled in strategic planning, operations and performance review.

ø  record of promotion to team leadership positions of wide-ranging responsibility and authority.

ø  demonstrated training abilities in directing critical initiatives, methodologies and coordination in challenging environments.

ø  background in forecasting, scheduling and coaching.

ø  capacity in effective decision making through critical thinking process.

ø  proven supervisor of professional personnel.

ø  expertise in all facets of high volume operations.

ø  skilled in advanced it software applications.

ø  deliver measurable contributions to increased productivity and profitability.

ø  strong organizational, administrative and analysis skill sets.

ø  solid understanding and knowledge of cost control.

ø  consistently meet stringent organizational goals.

ø  outstanding competence in communications and presentations.



professional experience

mountain top group, inc., u.s. virgin islands                                                                              2004 - present

director of operations

       recruited to hold major management responsibility for the largest and oldest tourist site on st. thomas.

       direct team of nine personnel.

       manage all daily operations to achieve highest standards.

       identify and resolve any/all customer issues in a prompt manner.

       implement and enforce organization polices, procedures and initiatives.

       utilize industry expertise to attain organizational objectives.

       initiate and rollout new concepts to upgrade business development.

       oversee daily facility opening/closing.

       administer balancing cash, checks, credit cards and bank deposits.

       tasked with procurement duties utilizing multiple vendors.

       develop and execute wide-ranging marketing/advertising program.

       work closely to resolve tenant concerns.


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yyyyyy x. yyyyyy

page two





mpi research, mattawan, mi                                                                                                        2002 - 2003

project leader

       retained to play key leadership role for this aaalac international accredited facility operating in full compliance with good laboratory practices (glp).

       directed team of 13 personnel.

       ensured daily completion of all functions to highest standards.

       conducted procurement to ensure necessary stock levels were maintained.

       tracked unit spending to meet budget objectives and limits.

       drove timely completion of repair requests.

       achieved highest performance and quality guidelines.


university of kentucky, lexington, ky                                                                                          2001 - 2002

team leader/laboratory animal technician iii

       tasked to originate and provide in-depth written and oral reports.

       conducted advisement, training and assistance for animal technicians.

       ensured appropriate animal husbandry for laboratory animals in a class i/ii barrier medical facility.

       monitored/maintained animal rooms and cage environments according to pre-established procedures.

       successfully achieved both lata and alat certification.


sheffield farm, inc., hickory corners, mi                                                                                      2000 - 2001

joint barn manager

       established and maintained positive client relationships.

       ensured all needs were addressed and achieved.

       negotiated and resolved any/all contractor issues.

       orchestrated general farm maintenance.

       performed purchasing of both products and services for the horse, rider and farm.

       supervised barn personnel.

       managed daily operations to attain organizational standards.




earlier background

prior to 2000, served as equine sales specialist/key carrier, battle creek, mi, assistant materials distributor, whitman saddlery, kalamazoo, mi and dressage barn manager/equestrian director, freestle farm, oxford, mi/kansas city, mo. in this assignment developed outstanding management, customer service, operations, scheduling and problem-solving skill sets.





murray state university

bachelor of science, agricultural science, 1995

animal science specialization, with emphasis in equine science


kellogg community college

associates degree, arts and science, 1993

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000








cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a customer service management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include b.s./a.s. degrees and over ten years of solid accomplishment in the tourism, research, academic and animal husbandry areas.  to complement this background, i possess demonstrated expertise in team leadership, delivery of outstanding customer service, insightful problem resolution, qa and account management, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








yyyyyy x. yyyyyy










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