Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a retail operations management capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you solid experience in district and regional operations management, outstanding talents in cost-effective inventory control, and a strong ability to develop, lead and motivate employees and managers to exhibit unparalleled performance excellence. To complement these qualifications, I offer proven strengths in logistics management, workplace safety, purchasing, profit maximization, shrink control, and vendor relations.

 

As a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through resourcefulness, integrity, and exemplary communication skills. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

Dedicated and profit-driven Operations Manager eager to contribute significant experience in procurement, contract administration, logistics, and warehouse management toward supporting a dynamic company in optimizing bottom-line performance.

 

 

Proficiency in all aspects of multi-unit management for retail operations including HR administration, team-building, staffing, employee development, loss prevention, P&L, marketing, and promotions. Adept in selecting quality talent, and coaching, training, mentoring and guiding both leadership teams and associates to display productivity excellence. Substantial experience in inventory control, merchandising, strategy planning, and capturing outstanding sales growth.  Proven financial acumen; meticulously monitor fiscal status to optimize profitability, cost control, and budget compliance. 20+ year industry background includes numerous new store openings and liquidations.  

Selected Achievements:

 

         Played a crucial role in launching New Safety Awareness Program within Los Angeles in 2008, effectively reducing employee injuries and incidents.

         Appointed to oversee all high shrink inventories within region to implement corrective action.

         Implemented chain-wide Backdoor Log Program in 2007 to reduce internal theft and lower shrink from -1.80% to -1.11% in Central California District.

         Introduced Shrink Training Awareness Program for assistant managers in 2006 and was selected as Regional Loss Prevention Training Manager among junior management.

         In 2005, decreased shrink in the LA district from -2.35% to -1.01%, and ranked as #1 company-wide in profit and #2 in sales volume.

         Participated in launch of Target Shrink Program in 2003 for stores with 2.0% shrink or who were over store goal of .5%; successfully brought number of stores on program from 213 to 93 within one year.

         Recognized as Loss Prevention Manager of the Year in 2002 for slashing shrink in Southwest district from -3.58% to -0.7%.

         Appointed to District Management Advisory Board in 2007 to assist in updating and improving company policies and procedures.

         Championed training and installation of new POS (point of sale) systems throughout region.

         Selected to oversee all hiring/staffing, merchandise management, CCTV systems, and store layouts for new store openings.

 

 

Transworld Entertainment, 2003 to Present 

District Manager

        Spearhead retail operations for 16 units generating $50M in annual sales revenues.

        Apply considerable human resources leadership expertise to oversee training and management of 200 employees and 48 managers, and provide mentoring for advancement.

        Consistently improve profit levels, shrink control, safety compliance, and sales growth.

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

        Minimize employee turnover through coaching, training, and educating staff in company policies.

        Strategically team with Loss Prevention to conduct store surveillance and employee interviews.

        Play a key role in planning and coordinating annual regional management conferences.

         Heightened shrink awareness by coordinating weekly conference calls with store managers.

         Utilize XBR Systems Report to analyze voids and refunds for internal fraud and shrink monitoring.

         Effectively coordinate liquidation of closing stores by orchestrating merchandise transfers and final closing procedures.

 

Wherehouse Music, 1999 to 2003

District Manager

        Steered district operations for 15 stores producing $45M in annual revenues.

        Chosen and awarded as District Manager of the Year in 2001.

        Handpicked as a Regional Manager candidate based on exceeding company expectations; participated in focus groups tasked with analyzing and forecasting financial goals and objectives.

        Strengthened overall efficiency, company reputation, and customer satisfaction by proactively initiating chain-wide customer service program, revising productivity standards, and establishing a dress code policy.

        Successfully groomed and promoted three high-performing store managers to district managers.

 

West Coast Liquidators/Pic-n-Save, 1993 to 1999

District Manager

        Held accountability for 13 retail stores representing $52M and comprised of 300 hourly employees and 44 supervisors and managers.

        Exercised strong decision-making skills to hire quality talent, and administered training and development efforts to promote personnel to store management roles.

        Earned recognition for effectively controlling highest volume district region-wide, consistently reducing shrink percentages, and fortifying cost control.  

 

Thrifty Drug Store,  1989 to 1993

District Manager

         Maintained positive sales trends and exceptional shrink control, and consistently improved gross margin for 25 stores having sales exceeding $100M per year.

         Led efforts for district to be selected to train, develop and advance management personnel.

         Ranked as #1 district for consistently achieving goals in expense control and turnover reduction.