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Yyyyyy x. yyyyyy

xxx-xxx-xxxx (cell)














Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a <insert job title/position name> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


In addition to excellent academic credentials and technical acumen, I bring to you a solid background in project management, exemplary expertise in lean manufacturing, and outstanding capabilities in streamlining and enhancing internal processes to drive quality control and assurance. To complement these qualifications, I offer polished organizational, analytical, planning, forecasting, and prioritization skills which are essential as a <insert job title/position name>, and vital to achieving superior levels of cost control and revenue growth.


As a proactive contributor to your organization, you will find me to be a driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance, integrity, and initiative. I am confident that I could be a valuable asset to <insert name of organization>, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy











Yyyyyy x. yyyyyy

xxx-xxx-xxxx (cell)



Eager to contribute an MBA degree as well as 14 years of achievements in manufacturing operations and IT services toward actively supporting a dynamic company in optimizing processes, operations, and quality control.



• Project Management                           • Facilities Management                   • Team Development

• SAP/Production Planning/Scheduling  • Quality Control                              • Continuous Process Improvement

• Lean Manufacturing                             • Value Stream Mapping                  • Capital Projects

• Purchasing                                         • Contract Negotiations                    • Leadership



         Integral to overhaul of Sun Microsystems project management service delivery process, successfully identifying process gaps and streamlining service delivery.

         Championed development of user-friendly global project management webpage which strengthened team productivity and standardized global project activities.

         Resourcefully formulated Project Management reports to effectively boost client satisfaction scores.

         Contributed to enhancing project management efficiency by submitting 5 Best Practices in 2009: Global Project Management Close-out Checklist, Global Project Management Web page knowledge plan, LEED study group, Global Project Management Field Manual and Global Lessons Learned.

         Spearheaded and chaired weekly Powerhouse Continuous Improvement meeting bringing Engineering and Facilities Maintenance resources together to develop action plans instrumental in accelerating projects and driving key personnel to achieve quicker project completion.

         Implemented improved maintenance practices to reduce calls by less than 17%.

         Authored Maximo Reference Guide (Facilities), and developed Annual Department Master training program providing Production management level training for greater productivity, efficiency and value added profitability.

         Guided Cost Savings team in eliminating non-value added activity in off line inspection area for $134M savings.

         Controlled forecast and master production schedule through capacity planning supporting make-to-order policy for 90% reduction in inventory and 98% on-time delivery.

         Kept MACH3 handle inventory levels to an average of $500K below budget.

         Modified ISO work instructions as a result of Reconfiguration Program, and retrained employees to achieve zero observations and zero non conformances in 2001 Lloyd s surveillance audit.



JONES LANG LASALLE (JLL) / SUN MICROSYSTEMS C Burlington MA                                        2006-present

Program Manager - Performance Management/Quality Assurance        (2009 C present)

         Advanced within company to manage quarterly vendor scorecard globally, oversee internal site scorecard process to evaluate operational performance, and compile trending analytics from call center data.

         Diligently assess and follow-up on work order surveys having dissatisfied ratings.

         Administer Best Practices, Benchmarking and Value Tracker programs.

         Create and deploy quality assurance and internal control processes and procedures with a constant eye on accuracy and efficiency.


Program Manager - Americas Global Infrastructure Mgr       (2008 to 2009)      

         Instrumental in evolving and advancing OneView Project as account roll-out and reengineering lead.

         Formulated and introduced deadlines reporting calendar to ensure project management met all key deliverables, achieving excellent client satisfaction.

         Effectively devised global project management templates to standardize project close-out and lessons learned.

         Directed and motivated project management team through new audit and document retention process.


Program Manager C Project Management         (2006 to 2008)

         Planned, orchestrated and directed broad-based campus and non-campus projects throughout the US, Canada and Latin America.   





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         Applied sharp leadership capabilities toward directing  variable project managers in expeditiously delivering 80 initiatives.

         Expertly coordinated and managed one acquisition and 2 move/decommissioning projects to precise schedule, scope and budget meeting all project requirements to client satisfaction.


PROCTER & GAMBLE/GILLETTE C Boston MA                                                                                 2000-2006

Senior Project Planner

         Promoted 4 times for demonstrated performance at identifying and analyzing progress gaps and implementing process changes for greater profitability, team commitment and productivity at this consumer products manufacturer.

         Daily accountability for planning and managing all South Boston internal and external customer projects from concept and assessment through team/cost oversight, change management, inventory controls and completion.

         Proactively bridge communication gaps between customers, internal departments and outside vendors to achieve all project deliverables on time and within budget, with goal of reducing costs for greater revenues.

         Directed Capital Projects for P&G clients totaling $12M, managing scope, time, costs and project updates.

         Manage projects to support the ongoing operations and maintenance of systems in a 12MW Central Utility Plant supplying production with electricity, steam, chilled water, process water and compressed air.

         Evaluated/analyzed internal systems and designed and established a number of new processes that range from setting up review committees to restructuring and retraining management level staff in new processes.

         As Facilities Planner (2004-2005), Managed 1.7M Sq Ft multifunctional facility, ensuring premium customer service by establishing a Call Center, and making internal process improvement for enhanced functionality and effectiveness of the multifunctional facility.

         As Production Supervisor (2002-2004), Guided a 30 member cross functional finished goods team in managing 616M parts, with successes in new machine specific opportunities, new Safety regulations and $134M in cost reductions.

         Additional promotion includes promotion to Production Planner (consumer goods) in 2002 after starting as Quality Control Supervisor (razors) in 2000.


HANS KISSLE C Wilmington MA                                                                                                       1997-2000

Quality Control Supervisor

         Managed all quality control of manufacturing practices for this premier producer of gourmet quality salads and prepared foods.

         Cultivated and mentored a 10 member team of Quality Assurance professionals, with responsibility for recruitment, training, supervision and development of the team.

         Responsible for all USDA regulated quality outcomes, accomplished by conducting daily quality checks on mixing, packing and labeling procedures.

         Ensured sanitation of equipment prior to food manufacturing in line with GMP standards.

         Oversaw the team responsible for operating a grade 2 Industrial Wastewater Treatment facility.

         Implemented a number of cost cutting and Quality Assurance programs that included completing a cost study of efficiency and recommending corrective actions for substantial cost savings.

         Designed and established the HACCP program under FDA regulations.

         Potentially saved the company $MM in liability claims by alerting management to quality issues with the potential to cause harm to consumers, resulting in significant quality changes to internal processes.

         Recognized by management for contributions to Quality Assurance and QC Management.


Prior background includes role as Laboratory Technician & Team Leader, WEST LYNN CREAMERY C Lynn MA, 1995 to 1997.                                                                                                   



LEED Accreditation - expected completion 2009


Master of Business Administration, Simmons School of Management, Boston, MA, 2006


Bachelor of Food Science and Technology, University of College Cork, Cork, Ireland, 1995



SAP, MAXIMO, OASIS, Microsoft Office Suite, Prolog, Corrigo, EBP, Project Tracker, Magnet, Hiperos

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