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yyyyyy x. yyyyyy

w. 0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx •



versatile business professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.



  • offer solid and progressive customer service experience, including expertise within operational management, human resource and employee training capacities.
  • in depth expertise in facilitating, direction and coordination positive work environment.
  • strong hands on expertise in increasing operational efficiency, cost control implementation and employee development operations.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • successfully led company from consistent deficit income to high-volume profits for two years.
  • increased efficiency throughout company, which lowered cost and increased the company s bottom line revenue.
  • conducted and hosted training seminars for employees to grow within the company and beyond.
  • effectively designed and implemented employee performance benefit programs that greatly improved quality and accuracy.


professional experience


sales representative costco                                                                                                          2008-2009

  • successfully steered sales operations to generate high volume growth and revenue.
  • consistently travel to a broad range of homes, providing carpet sales to clients on behalf of costco.


corporate trainer/quality control generac power systems                                                         2003-2008

  • consistently travel across country on behalf of company, leading employee training seminars in customer service troubleshooting, sales and operational efficiency.
  • effectively identify and capitalize on opportunities to penetrate and develop new opportunities for employee training.


branch manager pro-floor, inc.                                                                                                    1996-2003

  • sharp business acumen and experienced in managing broad scope of operations, from sales/marketing, customer service and hr to scheduling, vendor relations and quality assurance inspections.
  • effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as bonus reviews, evaluating performance and providing guidance/mentoring.
  • consistently ensured delivery of quality customer service vital to sustaining and growing new clientele.
  • managed broad scope of company finance activities including payroll, p&l accountability and accounting.


in-store auditor/customer service representative home depot                                                      1990-1996

  • responsible for store auditing operations for cash drawers, merchandise and vault.
  • effectively reduced shrink and fraud on behalf of store management and executives.
  • successfully collaborated with management in all human resource functions, from employee hiring to firing.


operational management midas international                                                                    1973-1990

  • managed all business operations, from customer service and issue troubleshooting to complete accountability for p & l.


professional education


two-year electrical class vocational school

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