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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
experienced hospitality management professional offering dynamic skills in staff supervision, team building, guest relations and customer service eager to contribute to the success of a progressive organization in a management role.
career profile
ø over 13 years of hotel operations, staff development and supervision, p&l, finances, sales and customer service experience.
ø upcoming b.s., business administration with emphasis in hospitality management.
ø self-driven, effective team player with strong decision-making and training skills.
ø conscientious and dedicated employee.
professional experience
extended stay hotels, san jose, ca 2008 - 2009
general manager
controlled labor and property expenses to deliver targeted profitability.
supervised hotel staff.
monitored and analyzed expense to achieve highly favorable p&l numbers.
performed sales calls to average 142 on occ index according to star reports.
achieved por above company standards.
ensured customer satisfaction levels at 95% and room cleanliness scores of over 91%.
professionally developed hotel sales and service teams, conducted coaching and evaluations and prepared performance improvement plans.
motel 6, santa maria, ca 2006 - 2008
general manager
oversaw all aspects of operating this facility.
caesar s palace, las vegas, nv 2003 - 2006
front desk manager
directed front desk operations.
education
devry university, irvine, ca
currently pursuing bachelor of science degree in business management
prior background
employed by the paris las vegas in capacity of security officer.
military experience
united states army 1997 - 2002
combat engineer
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 13 years of staff supervision, customer service, hotel operations, sales and financial monitoring experience. to complement this background, i possess facility management, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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