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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





proficient it professional eager to contribute advanced technology, systems architecture, project management and business support expertise in a challenging senior software engineer assignment.


career profile

ø  over 18 years of intensive it, systems development and program management experience.

ø  bachelor of engineering in computer science.

ø  knowledgeable in systems analysis, testing, quality assurance and application implementation.

ø  strong record of success in the telecommunications sector.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-versed in project management encompassing html, xml, sip, rtp and c++.

ø  strong abilities in software troubleshooting and correction.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.


technology skills

ms windows 95/98/nt/2000/xp, solaris, unix, c, c++, sql, tcp/ip, soap, sockets, sip, visual c/c++, visual basic, bounds checker, purify, glow code, rational rose, mfc, mapi, stl, multithreading, interprocess communication, object-oriented design & programming, xml, http, ccxml, vxml


professional experience

genesys telecommunications laboratories, campbell, ca                                                           2004 - present

senior development manager 2007 - present

      promoted to oversee customer support for gvp products and direct teams in india and us.

      assumed responsibility for all escalated customer issued for rapid prioritization and resolution.

      gained expertise in interacting with customer and assessing gvp product usage on a daily bases.

      ensure maintenance releases are delivered every quarter with customer defects as main focus.

      responsible for coordinating with product manager to collect new customer feature requests critical for new business development.

      successfully convert feature requests into technical requirements for engineering team.

      serve as project manager tracking project schedule status.

      advise senior management on current project status.

      .slashed customer escalations 50% for 2008-2009.

      commended by senior management for above achievement.


development manager 2004 - 2007

      retained after acquisition to oversee maintenance of modules developed earlier (listed below).

      led team that provided voip interface to gvp platform, sip session manager (ssm) a sip proxy and resource manager (rm), keeper of states of devices in gvp network.

      trained resources on modules and developed/tested modules.

      directed team across three sites, campbell and daly city in us and team in india.

      served as technical/lead/manager on team ccxml support for next generation gvp platform.

      facilitated architecture, design and development of module in c++ on windows and solaris.



yyyyyy x. yyyyyy

page two


telera, campbell, ca

staff software engineer 2002 - 2004

      tasked with design/development of module to integrate with genesys software which was successfully completed.

      also developed genesys queue adapter(gqa), cti gateway between gvp and genesys framework software, a multithreaded, c++, real time application that used xml over tcp/ip to communicate with genesys server.

      coordinated with genesys engineers during/after development of gqa, a very positive experience in working with teams outside company.

      ported all modules to solaris and helped ensure code base was compatible both on windows and solaris.


senior software engineer 2000 - 2002

      advanced to develop core module called policy manager used for restricting number of calls on the gvp platform.

      module utilized for customer billing.

      responsible for complete design/development of module, a multithreaded, c++ application that maintained real time data and supported snmp mib queries to show real time data to the end user.

      designated to develop sub dialog feature for gvp vxml interpreter which was completed successfully.


technical staff member 1998 - 2000

      recruited to serve as sole developer for call flow assistant module for genesys voice platform(gvp) product.

      designed and implemented module which provided call control assistance for teleservers (point of presence servers) in network.

      module utilized xml over http to communicate with the teleservers, a multithreaded module in c++  servicing 100mm+ customer interactions in over 80 countries.

      selected for team to develop applications to run on gvp platform.

      assisted development of demo applications for prospective customers and venture capitalists.

      initiated application for user to complete trades on schwab web server was presented by ceo to vcs.




other experience

prior to 1998, employed by satyam computer services in multiple capacities: desktracy developing this computer-usage tracking software, advisor developing this executive information system, enzomatic testing functionality and performance of quickdraw3d ddl and cruiser, providing communications integration, onsite customer support and troubleshooting; xlnet software systems developing complete c preprocessor.



bangalore university, india

bachelor of engineering, computer science 1991


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