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yyyyyy x. yyyyyy                                                 0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              


results-oriented professional seeks challenging growth opportunity to contribute veteran residential construction management experience toward boosting bottom-line performance of dynamic company





ø  highly versatile residential real estate specialist with proven experience directing new construction to overseeing maintenance/warranty work to  managing large-scale multi-family properties

ø  consistently exceed company goals and customer satisfaction standards, evident by numerous company awards and top management promotion by national homebuilder

ø  thrive within high-pressure, deadline-driven environments and strategically plan, prioritize and coordinate team-driven workflow to maximize operational productivity, efficiency and quality

ø  show dynamic communications and customer service qualities, leading to superior customer relationships and recurring repeat and referral business; knowledgeable in microsoft office programs

ø  enthusiastic team-oriented leader with strong ability to effectively train, develop and motivate personnel, maximizing employee resources and ensuring optimal operating efficiencies



professional experience                


champion construction corp., matawan, nj                                                                           2007-2009


  effectively managed and executed all phases of daily construction operations, including demolition to new construction, renovations and maintenance

  featured exemplary leadership attributes, overseeing seven employees and numerous subcontractors, ensuring highest of professional standards and ethics


pulte homes/new york, new jersey/metro division                                                                2000-2007

general manager, maintenance/warranty department, 2005-2007

  demonstrated notable initiative in creating new special operations department responsible for overseeing 2- and 10-year homeowners warranty and maintenance programs for approximately 3,500 homes and 30 apartment/condominium properties

  excelled at developing five special operations managers and effectively training and mentoring respective employees, creating a high-performance team that enhanced service-level standards

  spearheaded process improvement team, minimizing construction defects and reducing overall costs; skillfully handled arbitration disputes, limiting legal liability

  responsible for overseeing general maintenance of multi-family buildings, showing 20 percent reduction in costs

  grew customer satisfaction ratings through strategic implementation of procedures

  proficient at identifying and resolving substandard workmanship or design, minimizing construction defects and improving customer satisfaction

  applied strong analytical and organizational skills toward regular service-data reports, maintaining timely work order schedules below ten days



senior manager, maintenance / warranty department, 2001-2005

  managed construction and delivery of 120 new homes, including warranty period

  skillfully managed customer visits/feedback throughout construction period, maintaining high levels of quality assurance/quality control from ground-breaking to final walk-through

  coordinated subcontractors to make necessary repairs in a timely manner

  featured ability to effectively breakdown and explain technical construction-related issues, leading to perfect customer satisfaction scores at numerous home sites


 assistant manager c maintenance / warranty department, 2000-2001

  responsible for the successful completion of punch-outs, effectively resolving all customer complaints


cmc inc., neptune, nj                                                                                                          1999-2000

construction foreman

  showcased flexibility and diversity of skills in overseeing new home construction, residential renovation work and light commercial projects


middlesex apartments, nj                                                                                                                           project manager                                                                                                                 1991-1999

  oversaw 120-unit apartment complex, applying keen fiscal skills in collecting and tracking rental income

  directed overall management of property,  including the diligent coordination and execution of apartment renovations and thorough grounds and common-area maintenance

  strong track record in addressing and resolving both emergency and non-emergency maintenance calls


self employed contractor                                                                                               1986-1991

•     successfully sold, managed and conducted all types of construction work, including but not limited to roofing

   framing, carpeting and tile installations





class ii certification, refrigerant transition and recovery; customer relations; homeowner for life; mold intrusion and remediation; hvac


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