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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com                      

social security number:

citizenship:

veteran s preference#

 

vacancy announcement:

job title:

 

 

 

core competencies

 

management, operations, employee supervision, wireless web applications, customer service, billing troubleshooting, communications, work prioritization, deadline management, instructional training, productivity maximization, administration, sales, marketing, advertising, account management, program management, quality management, organizational structuring, regulatory/ procedural compliance, human resource management, staffing, new staff training, educational program/training development, customer service, office management, workflow optimization, work accuracy, multi-tasking, troubleshooting, staff management, written/verbal communication, time management.

 

professional experience

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000

hours per week:
salary:

supervisor: thoris burt  phone:  407-447-6731 may contact:  yes or no

successfully promote the sale of business phone, voxip services to small and medium business customers.  effectively handle both general and specific inquiries on pricing, packaging, networking, service issues, and billing inquiries. consistently make outbound sales calls to existing smb customers, capitalizing on up-selling and contract renewal opportunities. responsible for fielding all customer requests for service transfers, downgrades and disconnections while utilizing revenue and customer retention strategies to increase clientele base. consistently achieve and exceed established monthly sales quotas. proven ability to qualify customers, determine customer needs, schedule installation, and assist in resolving any installation related issues for serviceable accounts. capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone. proficiently enter all serviceable leads into sat tabs for sales funnel tracking and data retention; enter all non-serviceable leads into sat tabs, to be referred to appropriate outside ae for sales follow-up. successfully draft written proposals, present accurate legal agreements and documentation to customers during close of sale. responsible for providing weekly and monthly reporting on commission and month quota totals. serve as key team member, collaborating with technical, engineering, customer service, and related support staff to ensure end-to-end customer sales and satisfaction. actively monitor major competitors marketing activities and pricing plans; formulate recommendations to respond to competitors' initiatives. consistently train and develop knowledge of new technologies and selling points, including enhancing expertise in data and voice.

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yyyyyy x. yyyyyy                                                       page 2 of 4

 

2007-2008

advertising sales executive

idearc media; verizon yellow pages & superpages.com

0000 xxxxxx xxxx , xxxx , xxxxx 00000

hours per week:
salary:

supervisor: paula campbell  phone: 407-249-3100 may contact:  yes or no

actively generated sales off print and electronic advertising products. spearhead direct mail product operations to small and medium sized businesses across a seven county region.  successfully initiated a minimum of 50 cold prospecting calls per day.  efficiently managed time to ensure all publishing deadlines are met on time and within budget.  utilized company prepping tools to demonstrate products, successfully increasing sales.  consistently generated new business, while maintaining excellent client relationships and customer support with existing clientele base.   proficiently sold new online products, including pay for performance and search engine marketing. 

 

2006-2007

sales executive

verizon wireless          

626 n. alafaya trail, orlando, fl 32828

hours per week:
salary:
supervisor: tamara brown phone: 407-823-7751 may contact:  yes or no

successfully steered sales operations to generate high volume growth and revenue; sold mobile telephones, air cards, and auxiliary equipment to both new and existing customers.  consistently handled high-volume phone calls, providing customer service and activations to meet monthly sales quotas.  efficiently handled customer service operations to ensure customer loyalty, including processing electronic serial number changes, bill payments, billing inquires, equipment replacements, price plan changes and upgrades. actively collaborated in the administration of all store functions, from cash management, asset protection to inventory control, bank deposits and all daily financial transactions. successfully educated customers on verizon wireless sales campaigns and marketing promotions to expand utilization of company s products and services, while providing excellent customer service.

 

2002-2006

assistant program manager/trainer

universal hi-tech development/pentagon     

1383 piccard drive, rockville, md

hours per week:
salary:
supervisor: hilda cooper phone: 703-614-3940   may contact:  yes or no

responsible for developing specialized curriculum for recurrent training programs. successfully created employee schedules and implemented recurrent training programs with each employee, consistently monitoring progress for quality assurance. consistently reviewed and revised all existing training documentation on behalf of superiors. facilitated productive communication with operators, obtaining feedback on existing procedures and suggesting operational improvements, reported all feedback to product manager. actively familiarized new hires with the setup and security regulations of pc and website accounts, timecard procedures, escape mask, emergency procedures, and evacuation. proficiently maintained records on employee attendance and call center statistics. successfully designed train-the-trainer documents, as well as training back up trainers.

 

 

 

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yyyyyy x. yyyyyy                                                       page 3 of 4

 

1999-2001

national test center specialist/trainer

sprint pcs           

14398 chantilly xing l, chantilly, va 20151

hours per week:
salary:

supervisor: daphne pope  phone: 800-829-0965 may contact:  yes or no

sharp business acumen and experienced in managing broad scope of advocate training operations, from delegating responsibilities and tracking attendance to creating schedules and attending conference calls.

effectively interviewed and hired potential advocates for positions at all levels and actively collaborated in human resource operation functions such as completing side by side and remote monitoring sessions while providing coaching and constructive feedback. actively developed continuing education curriculum for "train the trainer sessions, effectively improving consistency throughout the education and development department. proficiently supervised management operations at new call centers in jacksonville, florida and atlanta, ga.  serving in the customer service department, actively facilitated new hire curriculum, ecare/geneys. consistently maintained advocate records and management reports.  successfully coached and counseled advocates to 100% in all curriculums; trained and supervised over sixteen advocates per class in work duties and responsibilities. efficiently assessed advocate s learning ability while administering positive performance evaluations.

 

1998-1999

psychiatric technician

piedmont behavioral center        

42009 victory lane, leesburg, va 20176

hours per week:
salary:

supervisor: hr phone: 703-777-0800 may contact:  yes or no

actively provided a safe and secure environment for all residents, while conducting behavior modification groups in a therapeutic setting. assisted in the development of independent daily life and coping skills. successfully administering individual counseling sessions as needed.   

 

1996-1997

psychiatric counselor

charter hospital of potomac ridge       

14901 broschart rd. rockville, md 20850

hours per week:
salary:

supervisor: hr  phone:             301-251-4500 may contact:  yes or no

proficiently conducted counseling sessions for at risk youths. collaborated in the preparation and documentation of court records, while preparing for patients to move back home.

 

1993-1995

night supervisor

the center for drug-free living       

3670 maguire blvd. suite 110, orlando, florida 32803

hours per week:
salary:
supervisor: hr  phone: 407-245-0045 may contact:  yes or no

effectively supervised a staff of 15 on appropriate methods of dealing with clients, in accordance with regulations, policies and procedures. assisted in the resolution of physical, emotional and problematic issues for youth ages 13-18. consistently performed physical head counts to ensure facility clients were accounted for nightly. responsible for assigning schedules and work assignments to the team.

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yyyyyy x. yyyyyy                                                       page 4 of 4

 

1990-1992

juvenile correction officer

orlando juvenile detention center       

2800 s.  bumby ave. orlando, florida 32806

hours per week:
salary:
supervisor: hr phone: 407-897-2800 may contact:  yes or no

successfully supervised and transported inmates to all daily activities, ensuring safety and security. actively maintained daily time and attendance records, provided one-on-one peer counseling to inmates as needed. 

 

education

 

northern virginia community college

associates of applied science

business management

december 2011 

gpa:

credits earned:

key coursework (if provided)

 

high school:
degree: diploma

date earned:

 

training and professional development

 

sprintpcs, national technical center, august 1999

sprintpcs, certified in positive performance management, december 2000

sprintpcs, leadership keys, march 2001

sprintpcs, quality coach boot camp, may 2001

university of excellence sprint pcs certified triple c trainer, may 2001

 

certifications/credentials

 

secret security clearance

 

technical skills

 

hardware: ibm pcs, network printers.

software:  windows 95, windows 98, windows nt 2000, clarify (trouble tickets and premier), vast.

operating systems: dos.

 

 

 

 

 

 

 

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