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yyyyyy x. yyyyyy

 

xxx-xxx-xxxx

451 douglas street, apt. e ,  joliet, il 60435

abc@xyz.com

 

 


resume bar.jpgobjective

resume bar.jpgresults-driven customer service management professional eager to contribute more than 8 years of management experience and over 20 years in customer service toward supporting the employer in optimizing revenue performance

   profile

ø  offer numerous years of progressive customer service, order management, and business development experience with expertise in increasing company profit

ø  demonstrated record of targeting and managing diverse clientele/accounts; develop strong, competitive quotes that generate high-volume contracts

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  effectively identify and capitalize on opportunities to penetrate and develop markets

ø  sharp business acumen and experienced in managing broad scope of operations, including sales/marketing, customer service, procurement, vendor relations, and accounting/finance

ø  solid technical proficiencies including microsoft word, excel, powerpoint; as4000; seibel; edi; and windows

resume bar.jpgprofessional experience

allied tube and conduit, harvey, il                                                                                                         2007 c present customer service representative

         provide outstanding customer service and support; work closely with sales and other departments to assure timely and accurate completion of orders

         responsible for entering orders and return material requests, creating and adjusting invoices, and expediting inventory and orders

         execute a broad range of functions simultaneously and collaborate with internal departments to ensure a fully integrated consumer experience

         efficiently address and resolve customer and internal issues; review and correct all paperwork and data as necessary

 

thomas scientific, swedesboro, nj          2006 c 2007

quotation specialist/customer service representative

         successfully managed a high volume of international orders for laboratory equipment, scientific equipment, and chemicals; negotiated customized pricing and delivery schedules for clients

         proficiently researched varied sourcing options and ensured timely delivery of items

 

newark inone, chicago, il                                                                                                                           2002 c 2006

large quote and buyout sourcing specialist (2005 c 2006)

         in recognition of superior performance, steadily progressed within major electronics distribution company to attain position entrusted with key client accounts and large-scale purchasing

         determined competitive pricing, researched vendors and secured best values, cultivated long-term relationships with suppliers and customers while continually performing business development functions, collaborated with business planners

 

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yyyyyy x. yyyyyy                                                                                                                                                                                                                                                       page 2

 

commodity quotation specialist (2004 c 2005)

         rapidly provided price quotes resulting in $3.2 million annual revenue and expanded market share

         processed customized commodity product orders by reviewing up to 40 vendor pricing guides to ensure maximum profit margins; recommended and supplied alternative products as appropriate

account coordinator/ e-support specialist (2003 c 2004)

         efficiently reviewed and brought electronic orders to completion; communicated with sales staff  regarding status and specifications; additionally supported website department

account coordinator/fax processing specialist (2002 c 2003)

         responded to fax orders from multiple sources; communicated with clients; compiled data and generated reports instrumental to senior management in assessing business performance

 

us plastic lumber, chicago, il                                                                                                                    2001 c 2002

customer service representative

         performed broad range of customer service and order fulfillment responsibilities including sales, handling sample requests, warranty claims, merchandise returns, facilitating communications, and invoice and report production

 

corcomm, inc., chicago, il                                                                                                                          1998 c 2001 executive research and resolution team leader

         led customer service team in business development, client relations, and problem-solving efforts; directly oversaw staff of 15

         achieved very high levels of customer retention, referrals and satisfaction; nurtured long-term relationships and ongoing servicing

         conducted regular meetings, monitored trends to generate forecasts, established targets, managed back office functions, and audited monthly invoices

         mentored personnel in situation management and mediation techniques; utilized team-building strategies to foster internal cohesion

 

southeast joliet sanitary, joliet, il                                                                                                                 1986 c 1992

office manager

         effectively steered all office operations including hiring personnel, delegating assignments, and supervising daily performance

         managed all back office and administrative functions including a high volume of customer invoicing and payment processing, balancing ledger and reconciling accounts payable, payroll administration, and generating quarterly reports for corporate review             

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education

devry institute of technology, chicago, il

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