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yyyyyy x. yyyyyy                                               

                                                                                  0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                 xxx-xxx-xxxx or  xxx-xxx-xxxx                                                             

abc@xyz.com

retail operations & business development professional

 

performance-driven retail professional with expertise in new business development, leadership and conflict resolution practices, client relationship management and high-level operations eager to contribute talents toward supporting a progressive organization in maximizing sales and profits as a key team member.

 

business development

operational efficiency

strategic alliances

vendor management

  labor allocation

  merchandising

  training & development

  consultative selling

  cross functional leadership  

  financial analysis

  budgetary oversight

  multi-site management

 

qualifications profile

 

ø  in-depth relationship cultivation expertise with the ability to work independently on multiple projects simultaneously with specialized knowledge of operational and management processes, negotiations and contract review expertise, inside and outside sales methodologies, various product applications, customer loyalty and retention programs, client development practices, presentation skills, as well as forming collaborative relationships both internally and externally.

ø  competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

ø  consistently focus on ensuring development of high-standard client services programs.

ø  comprehensive understanding of the business development arena due to hands-on application regarding information management, communications, and marketing practices.

ø  excel in defining and implementing policies that enhance and maximize market visibility related to competitive advantages.

ø  consistently focus on ensuring development of high-standard efficiency protocols. 

ø  proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

 

 

functional competencies

 

ø  capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

ø  embrace organization initiatives and mission statement.

ø  perform in-depth analyses in order to ascertain and proactively prepare for market variations.

ø  standardize sales and marketing protocols in order to streamline and increase workflow productivity whenever practical.

ø  skilled at managing multiple high dollar budgets simultaneously and efficiently.

 

select achievements (flextronics)

 

reduced turnover from 48% annualized to 27% in first year of job

increased data sales performance 35% yoy, contributing $50k/year per employee to customer's bottom line.

decreased customer's cost associated with handset exchanges by $18k/year per employee.

increased renewal and upgrade performance by 12%, contributing $45k/year per employee.

created and launched retail technical services first management development training program.

 

 

 

 



 

 

professional career track

 

south area director, retail technical services (flextronics)                               2008-present

 

primary responsibilities include comprehensive management and oversight of retail wireless accounts and direct all customer services and operations for the south area: florida, alabama, georgia, texas, arkansas, oklahoma. organization includes 600 employees in over 200 retail locations.

 

responsible for management of retail customer service operations and leadership for retail technical

services.

plan, direct, and manage retail technical service activities to ensure conformity with established maintenance programs in order to achieve company s product objectives and customer satisfaction.

manage the recruiting, staffing, training and development, performance management and team communications.

 

senior territory business manager, oreck                                                             2006-2008

 

primary responsibilities included oversight of all sales and operations performance metrics of oreck retail stores in baltimore/dc market and entire midwest market. responsible on average for $1 million/month in retail sales and over $750,000 monthly in purchases. full understanding of both licensee and franchise sales contracts, agreements, and programs.

 

managed day-to-day relationships with existing franchise owners by developing a value-added relationship.

exceeded retention and penetration targets in existing accounts.

utilized full account potential to enhance product mix and introduce additional lines of business.

researched current market trends to stay abreast with industry trends to anticipate potential consumer demand.

ensured contract quality through interpretation and analysis of contract language to minimize potential consumer dissatisfaction and potential liability risks.

delivered sales proposals to potential high dollar/volume clients.

analyzed profit and loss statements and made budget recommendations.

 

director, verizon wireless                                                                                           2004-2005

 

primary responsibilities included oversight of all aspects of sales operations including new licensee and franchise profiling, contract execution, licensee employee sales training, merchandising and marketing implementation. responsible for over 130 indirect locations and 300+ personnel in the philadelphia tri-state area.

 

district manager, verizon wireless                                                                            2001-2003

 

primary responsibilities included comprehensive oversight of all aspects of sales and operations for stores in district (store count averaged 12-20 locations). during tenure, managed stores in new jersey, pennsylvania, and delaware and was responsible for all staffing, and human resource aspects of stores. accountable for over 130 employees and 50 third party service personnel.

 

earlier experience / volunteerism

 

store manager, verizon wireless

lead sales representative, verizon wireless

community fundraising work, leukemia/lymphoma, 2nd chance organ donors, queen of heart foundation, march of dimes, atlanta junior league member.

 

 

yyyyyy x. yyyyyy

 

business development / operations professional

management & supervision / efficiency best practices / customer service

 

date

name here of recipient

name here of company

 

dear recipeint name:

recent research into company name prompted me to immediately update my resume for your review.   based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer years of progressive advancement in key roles as a business development and management professional both in local and regional capacities.  additionally, i am astute at employing leadership practices that help ensure cohesiveness between departments and team members.

 i am skilled at providing expertise regarding comprehensive tasks including training, operational analysis, hiring and retention protocols, client support, research, and a strong background in numerous aspects of human capital development.  i am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors. 

            i am an exceptionally hard worker and my peers consider me a strong team player.  my enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team.  i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement.  i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  please contact me sooner if you wish to talk before then.  i look forward to speaking with you.

regards,

yyyyyy x. yyyyyy

 

 

 

 

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