Results-focused and sharp Senior Business Analyst eager to contribute exceptional technical, leadership, and analytical talents toward supporting a dynamic company in optimizing performance.
Excel in requirements definition, priority-setting, project plan development, risk identification and assessment, and navigating the complete software product development life cycle.
Recipient of Allina Hospitals & Clinics Employee Recognition Award in 2009.
Methodical and focused problem solver with demonstrated strengths in business process engineering and enhancements.
Solid knowledge of current industry standards such as HIPAA.
Exceptional blend of communication, interpersonal, presentation, organizational, and multi-tasking skills.
Achieve superior levels of client satisfaction through professionalism, efficiency, and integrity.
Computer skills include Microsoft Office Suite, Epicare Inpatient Clinical Systems and Business Objects.
Allina Hospitals & Clinics, Minneapolis, MN, 2006 to Present
Business Analyst Intermediate (2006 to Present)
Perform broad-scope analytical functions such as clarifying business requirements, translating requirements into system deliverables, and partnering with Project Managers to define project scope.
Apply sharp leadership talents toward planning, coordinating and driving small projects from inception to completion.
Championed development of Charge Capture tool for physicians which produced $1.5M in revenue for Allina Clinics.
Standardized RFI document to be used throughout all company departments.
Effectively support inpatient Electronic Medical Record (Excellian) system, implementing updates and modifications to Epic application as needed to accelerate production.
Exercise considerable problem solving abilities to troubleshoot and resolve workflow issues related to hospital orders and documentation, research problem ticket data, and perform trend analysis of issues.
Resourcefully build and validate in-basket pools and classifications for providers and nurses.
Successfully streamlined order process by automatically routing orders and order requisitions to appropriate workstations.
Senior Help Desk Analyst (2005 to 2006)
Proactively reviewed, supported and prioritized technical problems via ARS Remedy tracking database and web-based ServiceWare Professional.
Scrutinized problem ticket data and conducted comprehensive trend analysis of problems.
Contributed new and updated information to ServiceWare Professional and RoboHelp.
Demonstrated exemplary technical acumen in installing and configuring customized applications for Allina Hospitals and Clinics as well as Microsoft Office Suite.
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Professional Experience continued
Stanford Hospital & Clinics, Stanford, CA, 2008
Epic Support Consultant
Successfully completed assignment focusing on assisting physicians and health care providers with streamlining and standardizing workflow process during major Epic roll-out.
Examined, identified and recommended technical enhancements and changes.
Fairview Health Services, Minneapolis, MN, 2004
Proficiently trained, educated and supported personnel in use of Electronic Medical Records software, serving as initial point of contact for end users performance issues and problems.
Played an integral role in devising and implementing new and improved workflow processes.
Leveraged strong critical thinking abilities to evaluate specific user needs and suggest modifications to Clinical Application Support Team.
Relied upon to provide knowledgeable and efficient Go Live support.
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Trained Medical Assistant, Mt. Olivet Careview Home, Minneapolis, MN, 1999 to 2004
Human Service Technician, Minnesota Veterans Home, Minneapolis, MN, 1997 to 1999
Nurse s Aid, Nile Health Care Center, Minneapolis, MN, 1996 to 1997
Swahili Teacher Assistant, Central High School, St. Paul, MN, 1995 to 1996
MBA Degree, Technology Management (in progress), Capella University, anticipated completion 2011
Bachelor of Science in Business Administration, Metropolitan State University, 2009
Epic Clinical Documentation Certification, 2008
Trained Medical Assistant Certificate, 2006
ITIL Foundation v3 Certificate (in progress)
Epic Procedure Orders Administration Certificate (in progress)
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