career objective                              

results-driven manager eager to contribute superior strategic planning, client/public relations, and business development skills toward supporting the employer as a motivated and productive team member

profile                                                

ø  offer solid operational management experience with expertise in the retail, service, and personal wellness arenas

ø  consistently achieve excellent levels of customer satisfaction and retention while increasing market share and revenues

ø  strategically plan and coordinate workflow for optimal coverage while containing labor costs; demonstrated record of building, training, and leading top-performing support teams

ø  efficiently carry out administrative functions including document preparation and review, data entry, and complex filing; generate reports instrumental to senior management and provide executive-level support

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  sharp technical proficiencies including microsoft office (word, excel, powerpoint, outlook), html coding, and website maintenance

 

~ key achievements ~

• recognized as one of 50 top nationwide la fitness operations managers and met or surpassed profitability goals for every pay period during tenure of employment
• granted cleanest club award following annual inspections of la fitness properties
• consistently ranked in the top 10 for eft collection and clear-ups at la fitness
  streamlined slm s strategy for management of walgreens account and cultivated lasting business relationships
• successfully introduced djs technology solutions to the charter school arena and secured more than 10 new contracts

professional experience                

operations manager / member service manager, la fitness, swede square, pa & riverside, ca          2007 c 2009

• successfully led 20-member team in performing all aspects of daily operations and providing exceptional on-site and call center customer service
• recruited, hired, trained, and scheduled staff; enforced disciplinary actions including terminations as necessary
• directed all facilities management efforts, contracted and supervised maintenance professionals, monitored inventory levels, and cost-effectively ordered supplies,

 

national accounts research representative, slm waste & recycling services, sellersville, pa 2006 c 2007

• in recognition of outstanding performance, quickly promoted from customer service representative to position within the research and development department entrusted with slm s largest contract
• researched all walgreens store openings nationwide, pitched bids for waste management and recycling services, and developed favorable contracts
• conducted extensive market analysis to create winning sales proposals that expanded client base; additionally maintained and updated critical databases

 

executive administrative assistant, marilyn black & associates, inc., pipersville, pa                             2004 c 2006

• directly supported the owner and president by performing a broad range of administrative functions; prepared and processed all correspondence, coordinated executive and office calendar, and provided assistance with special projects
• played an integral role in developing marketing collateral; created design concepts, edited copy and layout, and assisted with production of direct marketing pieces

 

certified massage therapist, rapunzel's hair salon and day spa, lansdale, pa                         2004 c 2005

• as one of four lead massage therapists, built and maintained a 500+ member client base; additionally trained new employees

 

customer support agent, djs technology solutions, colmar, pa                                                         2002 c 2004

• performed intensive business development activities to retain and grow market share; developed advertising campaigns, authored marketing materials, prepared and conducted sales presentations
• oversaw company-wide document imaging and management department and managed client database

education                                           

bible and israel program, institute of jewish studies at philadelphia biblical university, langhorne, pa  2009

massage therapy certifications, pennsylvania institute of massage therapy, quakertown, pa                2003 c 2004

respiratory therapy, gwynedd-mercy college, gwynedd valley, pa                                                      2002

 

 

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hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a managerial capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of progressive experience in directing operations and human resources in highly competitive industries. i excel at coordinating customer service efforts and am highly effective at identifying and addressing client-specific needs.  my outstanding communication skills along with my depth of knowledge in hr policies and procedures have consistently proven instrumental in my success at developing strong sales teams recognized for achieving and exceeding company goals.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

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