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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

homexxx-xxx-xxxx cellxxx-xxx-xxxx





creative, dedicated and energetic operations management professional eager to contribute extensive sales, marketing, and staff leadership talents toward supporting a dynamic organization in optimizing performance.


areas of strength


business analysis & development c diligently assesses business operations to determine and optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities. adept at goal setting and attainment, p&l management, multi-site operations, budget oversight, and organizational design and development.

customer/client service c employs superior communication skills to maximize customer satisfaction and retention.  demonstrates well-honed closing skills to negotiate contracts and agreements for maximum profitability. extensive experience in delivering sales presentations to c-level executives.

personnel training & management c merges solid team-building talents to train, motivate, coach and manage highly-productive personnel. significant experience in boosting team morale and confidence. equally skilled at training, leading and developing peak-performing management staff. 


professional experience


regional supervisor, first cash financial services, chicago, il, 1998 to present

         apply significant human resources experience to recruit quality management talent, train personnel in company policies and programs, and supervise efforts of  102 associates and 13 direct reports.

         continually assess and optimize sales, inventory control and customer service activities.

         played an active role in orchestrating several new store openings.

         increased revenues by 172% in less than one year while simultaneously reducing expenses.

         championed efforts to produce $8.1 million in annual gross sales in 2007 and on track to deliver $10.8 million in annual gross sales for 2008.

         strategically planned, devised, and launched targeted sales activities to emphasize value-added services in highly competitive market.


general manager, instant cash advance, chicago, il, 1997 to 1998

         tasked with orchestrating complete start-up operations including construction, staffing, and financing.

         demonstrated exceptional organizational strengths in successfully launching business into illinois market.

         formulated sales and marketing plan, established accounting and financial activities, steered budget compliance, and controlled financial analysis and reporting, inventory, and cash management.

         spearheaded operations at 11 regional branch locations as well as corporate collections center.


business manager & sales specialist, beauty systems group, inc., indianapolis, in, 1992 to 1996

         proficiently navigated sales, marketing, promotional, and client relations activities to maximize product awareness, forge relationships, penetrate new accounts, and expand annual revenue production.

         defined sales goals, prepared forecasts, and proactively identified market trends and opportunities; surpassed unit sales quota for 3 consecutive years.

         optimized profit and loss performance by monitoring spending, controlling payroll expenses, and coordinating profitable new product launches.


specialized training / workshops


skill path workshops: coaching & teambuilding skills for managers & supervisors;  effective performance management; finance and accounting

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

homexxx-xxx-xxxx cellxxx-xxx-xxxx













hiring agent name


company name


city/state/zip code




i am currently seeking a career opportunity in an operations management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as indicated in the accompanying resume, i bring to you an extensive background in directing multi-million dollar business operations, significant experience in staff training and management, and an exemplary blend of talents in organizational development, start-ups, multi-unit operations, relationship-building, and delivering sales presentations. to complement these qualifications, i offer polished communication, analytical, financial, and interpersonal skills.


as a proactive contributor to your organization, you will find me to be a motivated professional and stellar leader committed to supporting you in achieving your objectives through self-initiative, resourcefulness, and unbroken integrity. i am confident that i could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet.






yyyyyy x. yyyyyy

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