yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

results-driven leader eager to contribute strong management, customer relations, communication and team building skills in a retail management assignment actively supporting the employer in optimizing operational and financial performance.

career profile

ø  over ten years of practical business background.

ø  extensive retail management experience.

ø  proven team builder and personnel developer.

ø  expertise in staff direction and management.

ø  knowledgeable in merchandising, promotion and advertising.

ø  adept in inventory and shrink control.

ø  knowledgeable in identification/resolution of customer issues/problems and delivery of exceptional customer service.

ø  skilled in all facets of daily scheduling, planning and supervision.

ø  proven leadership capacity.

ø  facilitate training and compliance with company policies.

ø  record of progression to assignments of increasing authority and responsibility.

ø  strong entrepreneurial and management abilities.

ø  well-organized multi-tasker with solid detail orientation.

ø  proficient in advanced business software applications.

professional experience

pilot travel centers, llc, portersville, pa                                                                                  2007 - present

travel center manager

       recruited to overseer daily operations of high volume unit.

       manage customer service, procurement, inventory control, merchandising and cash management.

       oversee p&l statements, revenue reporting, invoicing, receiving and controllable counts.

       perform interviewing, hiring, terminating, training and development of new employees.

       administer banking and implement build to's and office computer usage.

       conduct performance reviews, corrective action with employees, payroll and scheduling.

hollywood video, cranberry twp., pa                                                                                            2004 - 2007

training store manager

       retained to spearhead customer service, daily store operations, merchandising, ordering and recruitment.

       facilitated training, loss prevention and inventory control.

       designated to conduct training of all new managers for district plus new district managers.

       ensured brand quality, conducted loss prevention investigations and directed marketing and scheduling. 

       designated as lead when district manager was away.

sheetz, cranberry twp., pa                                                                                                           2003 - 2004

shift supervisor

       administered customer service, cash handling, payroll, food service, cash register, procurement and merchandising.

earlier background

prior to 2003, served as assistant manager, mon valley petroleum, evans city, pa and as a certified custom framer, michael s arts n crafts, pittsburgh, pa.  in these assignments, directed operations, business development, recruitment, training, merchandising and customer service.

professional development

extensive corporate-sponsored training seminars and workshops focusing on management, loss prevention and customer service, among other key issues.

 

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a retail operations management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over ten years of diversified retail experience with major firms. to complement this background, i possess demonstrated expertise in recruitment, training, supervision, merchandising, promotion, inventory, finance, cost control and customer relations as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

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