objective                                            

 

department: department of defense

agency: defense intelligence agency 

job announcement number: n0000 xxxxxx xxxx , xxxx , xxxxx 000002-01-wt 

 

supervisory intelligence officer (ci)

 

profile                                                

 

seasoned executive exemplifying a strong talent for establishing working relationships with internal/external senior leaders to advance existing and future goals. high-level manager with keen ability to produce and apply new approaches and technologies focused on improving mission effectiveness. intelligent professional with the verbal/writing capacity to relay information in a clear and concise format easy for those with varying educational backgrounds to understand. operations manager with an effective analysis of strengths, weaknesses, opportunities, and threats to an organization. technical competencies include microsoft word, excel, powerpoint, lotus notes, outlook; i/m systems: wfado, cmps, v-repair, sabit, ifas, amts/fast/peoplesoft, and bartt.

 

professional experience                

 

verizon connected solutions                                                                   2005 c present

area operations manager 

address, glenn dale, maryland zip 

grade: n/a; last promotion: n/a

hours worked weekly: 40  c 50 hours

salary: $105,000.00 annually 

supervisor's name: ed ruby, supervisor's phone: 215 205 3854

permission to contact: yes

 

         determine and formulate policies, provide the overall direction to 100+ staff of a telecommunications corporation within guidelines set up by a board of directors; leadership resulted in surpassing revenue objectives for 3 consecutive years.

         formulate policies and plan the use of $1m in capital assets such as real estate, vehicles, computer systems, and telecommunication equipment, along with human resources.

         coordinate activities of departments concerned with pricing, sales, distribution of products, and new advancements in information technology.

         serve as liaisons between organizations, shareholders, and outside organizations.

         plan, direct, or coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers throughout washington dc and 5 maryland counties.

         coordinate budget activities to fund operations, maximize investments, and increase efficiency.

         establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary to maximize returns on investments, and to increase productivity.

         ensure consistent compliance with company code of conduct, diversity requirements and iso9001: 2000 standards.

         analyze operations to evaluate performance of corporation and its staff in meeting objectives, and to determine areas of potential cost reduction, program improvement, or policy change.

         review financial statements, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

         interpret and explain internal policies, rules, regulations, and laws to organizations, government and corporate officials, and individuals.

         deliver speeches, write reports, and present information at meetings or conventions to promote services, exchange ideas, and accomplish objectives.

key accomplishments

-         spearhead transition from core network to fiber optic installations; led fios training for  200+ employees.

-         received vcs safety recognition award.

-         appointed chairperson of vcs front-line committee.

-         appointed member of potomac diversity council.

-         served as a mentor in corporate mentoring program.

 

verizon communication                                                                             1996 c 2005

local operations manager 

address, brooklyn, new york zip 

grade: n/a; last promotion: n/a

hours worked weekly: 40  c 50 hours

salary: $90,000.00 annually 

supervisor's name: nicholas ramos, supervisor's phone: 718-541-3063

permission to contact: yes

 

• entrusted as lead manager accountable for 65 technicians over a 14-month period; monitored technicians to ensure that they efficiently and effectively provide needed services according to internal guidelines.
• governed activities directly related to providing technical services support and providing stellar client relations and satisfaction.
• oversaw the quick resolution of labor union grievances and the overall mediation process through effective communication and undeniable tact and professionalism.
• verified the accuracy and promptness of fiber optics installations and circuit maintenance of technicians.
• determined standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads.
• recommended or implemented measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
• leveraged pc and os operations with a proven understanding of new trends in it and launch of new technologies.
• supported and affirmed desktop support operations of fiber optic technicians.
• remained front-line point of access for those engaged in dsl troubleshooting.
• performed follow-up activities with tier-2 support group vadi and end users.

 

verizon communication                                                                             1994 c 1996

field technician 

address, brooklyn, new york zip 

grade: n/a; last promotion: n/a

hours worked weekly: 40  c 50 hours

salary: $90,000.00 annually 

supervisor's name: greg norford, supervisor's phone: 718 933 2795

permission to contact: yes

 

• stood as lead technician during the chronic repeater reduction program in north brooklyn.
• found new ways to reduce inefficiencies and improve productivity among technicians.

 

key accomplishment
• commended for consistently providing quality customer service and exceeding company standards

additional experience as sales & service representative for verizon communication and personnel actions specialist in the united states army

education                                           

highest education: master of business administration

 

wagner college, staten island, ny

executive master of business administration, 2003

52 quarter hours, gpa 3.5

 

suny empire state college, brooklyn, ny

bachelor degree in business psychology, 1996

128 quarter hours, gpa 3.34

 

training

 

verizon management interview (vmi)
managing projects in organizations
leadership and management skills
developing high performance teams
conflict resolutions
fios i&m installation/data services
quality for project managers
contracting for project manager
diversity for the millennium

 

memberships

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