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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-focused retail operations executive specializing in new business development, strategic analysis / planning, profit / loss management, and team building / training eager to offer 14+ years experience toward maximizing an employer s success.



profile of qualifications


         top-performer who demonstrates a proven record of developing multibillion-dollar sales growth within high-profile, high-volume global retail corporations to include leading start-up operations for 100+ store locations and regularly exceeding profit / loss expectations.

         integral leader who makes decisions to reflect positively on business productivity, corporate well-being, and customer satisfaction, along with managing quality staff recruitment efforts that encourage low turnover rates and high levels of company loyalty.

         ambitious self-starter who evaluates retail workflow methods to streamline processes within fast-paced environments.


key areas of expertise


retail sales / marketing                       team building                               start-up operations                            international business

operations management                     training / development                 budget / expense control                   loss prevention processes

new business development                profit / loss management             strategic planning / analysis                policy / procedure development


career highlights


         played a vital role in meet and / or exceeding lotus supercenter goals by increasing sales up to 12%, improving profit margins up to 21%, and enhancing shrink rates up to 38% within a 2-year period to include reducing the china-based store s expenses by 12%.

         successfully planned, developed, and opened the 1st ever multi-level wal-mart store in the los angeles, ca area and 1st ever sam s club / wal-mart store in honolulu, hi, along with initiating a critical western region supercenter strategy.

         recognized for job performance excellence as a 3-time senior vice-president of the quarter.

         expanded store count by 50% within managed regions and directed the proactive renovation of 250+ stores over a 6-year period.

         exceeded budgeted expectations for sales and expense management throughout tenure as regional vice-president (operations).

         received the prestigious sam m. walton hero award for outstanding leadership.


professional synopsis


east west global consulting, city, state                                                                                                                            2008 c present



         utilize broad scope of industry and professional services knowledge toward providing targeted consultations for small- to large-scale businesses to include expertly evaluating key needs, analyzing current / projected fiscal status, and offering diverse retail solutions.


lotus supercenters, shanghai, china                                                                                                                                          2006 c 2009


senior executive vice-president / coo

         applied dynamic leadership talents toward aggressively directing corporate turnaround efforts to improve sales performance and brand image, as well as drive store expansions to include managing operations for 75 national supercenters with sales of $1.5 billion+ usd.

         drove business growth by recruiting, managing, and mentoring top-performing management / operations staff, along with spearheading comprehensive training curriculum development, aops, and lrps while concurrently improving bottom-line results and profit margins.


wal-mart, inc., bentonville, ar                                                                                                                                                      1996 c 2004


senior vice-president operations (2002 c 2004)

        strategically steered $32 billion+ in store operations for 600 locations within 13 states to include managing net profits in excess of $1.4 billion and supervising 6 regional vice-presidents, 6 regional personnel managers, 74 district managers, and 240,000+ associates.


regional vice-president operations (1996 c 2002)

        maximized operations success by directing 4 high-volume regions across 18 states to include managing competitive territory growth initiatives in core areas and expanding company regions to ensure new business opportunities for continued marketplace dominance.

        led profit-focused teams of 12 district managers, 12 district personnel managers, and 45,000+ associates per region.


additional district & store management roles held with wal-mart, inc. prior to 1996


professional development


dale carnegie public speaking • personality profiles • 3rd party pdi consulting • business leadership series • valuing diversity

advanced leadership development • walton institute of retailing • walton food safety & sanitation • lead first seminar

yyyyyy x. yyyyyy

(xxx-xxx-xxxx •












hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


as a seasoned retail operations executive who has managed $32 billion+ in store operations across 600 locations in 13 states and has led the proactive renovation of 250+ stores across the u.s., i am excited to build a rewarding career with your company, and am confident that my professional skills can achieve your key objectives.  i can offer 14+ years of solid experience in new business development, strategic analysis / planning, and profit / loss management, and am well-versed in all facets of team building / training, policy / procedure development, and international business operations.


within my career, i have demonstrated a proven record of generating multibillion-dollar sales growth within global retail corporations such as lotus supercenters (china) and wal-mart, inc.  in roles such as senior executive vice-president / coo, senior vice-president (operations), and regional vice-president (operations), i successfully directed high-volume retail sales efforts to include supervising up to 86 u.s.-based senior management staff and 240,000+ associates simultaneously, as well as managing 75 china-based national supercenters with sales of $1.5 billion+ usd.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and business accomplishments.


you will find me to be a results-focused professional who can contribute superior attention-to-detail and sharp analytical abilities.  in addition, i can plan, delegate, and manage global business tasks within high-pressure, deadline-driven environments while streamlining retail sales / business development processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.


i look forward to hearing from you, and thank you in advance for your time and consideration.






terry g. pharr

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