yyyyyy x. yyyyyy

 

 

 

profile of qualifications

 

student-focused, quality-oriented counseling professional eager to offer proven individual / group / classroom support, human services, and administrative experience toward achieving a progressive employer s objectives.  top-performer with the ability to create and implement targeted solutions to reflect positively on student productivity and classroom well-being.  excellent communicator who establishes nurturing professional relationships with students of varying cultural and economic backgrounds.  ambitious self-starter who can provide responsible counseling support based on strict organizational and industry standards of practices.  recipient of the university of tampa s edmund p. sliz award for meritorious services and january 2001 s employee of the month.   active volunteer for share florida food network.

education

 

m.a., school counseling (august 2009), argosy university             b.s., human services (magna cum laude), springfield college

internship experience

 

 

individual counseling

         played a vital role in counseling students participating in head start through grade 5 to include utilizing cognitive behavioral, reality, and person-centered approaches to address depression, assertiveness issues, self-esteem, poor academic performance, and retention.

         objectively yet compassionately counseled students in short-term crisis situations (i.e. bullying victim, classroom behavior issues).

 

group counseling

         successfully led and co-led weekly boys- and girls-based counseling groups on important topics such as social skills, academic / behavioral issues, bullying, and self-esteem.

 

classroom guidance

         planned and presented solutions-driven curriculums based on character initiatives such as honesty, loyalty, and importance of education in meeting life goals across a multitude of learning styles.

 

consultation

         liaised among top-performing professionals to discuss individual / group classroom performance and behavior, as well as to develop strategic methods to deal with various academic issues and ensure non-confrontational disciplinary measures to optimize student success.

professional synopsis

 

 

         demonstrate a broad scope of organizational support talents toward delivering quality training to faculty and students on manhattan virtual classroom (mvc) operations, as well as how to access academic data on the school website.

         apply strong oral / written communications skills to assist with the preparation and distribution of a new faculty handbook, along with arranging and implementing all-inclusive new faculty orientations to guarantee seamless academic processes at all times.

         coordinate all adjunct and lecturer contracts to include handling faculty / staff travel and accommodations arrangements and organizing the format and distribution of course schedules to optimize use of department resources.

 

 

         strategically steered customer service success by assisting policyholders, lien holders, and additional insured with wide-ranging coverage, rates, and billing issues, as well as adding / deleting vehicles, drivers, and coverage from existing policies as necessary.

         utilized comprehensive industry and professional services knowledge to promptly handle customer requests and resolve key business challenges, along with maintaining up-to-date awareness of changing processes and procedures.

 

 

         contributed solid leadership abilities instrumental in training and supervising student employees within the federal work-study program to include proficiently resolving diverse confidentiality issues in accordance with ferpa.

         maximized administrative efficiency by responding to academic data requests and coordinating all student loan deferment applications and forbearance reports for students, financial institutions, insurance, and employment screening.

 

 

         drove program success by editing and monitoring documents to identify and correct errors prior to entry into complex hiv / aids reporting systems (hars) to include coordinating the production and distribution of statewide monthly statistical surveillance summaries.

         supported healthcare providers with processes concerning reporting procedures and laws, along with accurately verifying new cases with the state health bureau of disease intervention.