yyyyyy x. yyyyyy

country of citizenship: united states

 

core competencies

 

federal/government regulations, procedures and policy; contract writing and administration; equipment/materials/supplies/services procurement; vendor analysis; requirements/needs analysis;  strategic planning; negotiation; presentation; consulting; communications; training; customer service; administrative operations; reporting; project management; policy/procedure development; equipment/asset management;  information technology; network/system administration; hardware/software; technology solutions; user support

 

employment background

 

05/13/1998 - present

durham va medical center

information technology specialist customer support

durham, north carolina   united states

supervisor:  n/a; phone: xxx-xxx-xxxx x7279; contact: no

pay grade: gs - 2210 - 9

salary: $60,000.00 per year

hours per week: 40

proficiently manage broad scope of it operations and projects supporting government medical center functions, with accountability for proficiently defining and facilitating system, hardware, software, application, and related infrastructure requirements. provide comprehensive customer support of 400 users, including all personal computer system and laptop hardware and software, on windows 95/98/nt/2000/xp systems. apply dynamic communication skills toward acting as end-user and support team trainer/troubleshooter throughout center. relied upon to provide expert recommendations on equipment maintenance and operation to senior/management staff; proactively consult with team members on collaborative objectives.  demonstrate solid strategic planning, prioritization, organization, and multitasking abilities in working independently to achieve operational goals.  actively maintain high volumes of data on center equipment receiving and returns at 100% accuracy.

efficiently install, configure and test new hardware/software, including third-party medical software, for desktops and laptops. troubleshoot and resolve program and hardware system problems, repair/replace hardware, facilitate addition of applications and provide interface representations for applications and their data, and configure network-wide desktop processes, applications and data, as well as miscellaneous configurations. effectively maintain software applications to address technical and functional requirements and ensure compliance with current and projected infrastructure and data environments. proficiently manage custom desktop services, including window management, printing, colors, fonts, as well as custom system initialization, login and session initiation; troubleshoot login and session startup problems. install office 95/98/2000/2003, nt workstation 4.0, windows9x, 2000, xp, adobe illustrator, and adobe photoshop, as well as category 5 network cabling throughout facility. successfully setup equipment and commercial off-the-shelf software linking to veterans health information systems and technology architecture (vista).

in performing help desk functions as well as installing special software on workstations, laptops and portal device, resourcefully utilize diverse reference materials including va directive 6210 (automated information systems security), durham ssp 2008, and 2008 c&a package\blackwell for giving or terminating menu options, control point access if appropriate, and e-mail access.

 

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linda wilson                                                                                                                page 2 of 3

 

12/20/1995 - 05/05/1998

us army special oper cmd intelligence sup div adp

information technology specialist-network

ft bragg, north carolina   united states

supervisor: john watkins; phone:  910-432-2530; contact: yes

pay grade: gs - 334 - 11

salary: $45,000.00 per year

hours per week: 40

effectively developed and prepared contracts for both training and equipment procurement in compliance with contracting standards, policies and practices. strategically planned and coordinated vendor demonstrations for staff and recommended tools/equipment purchases instrumental to optimizing delivery of customer support services.  actively collaborated in analyzing, planning, developing, coordinating, and facilitating technology-driven solutions for operational support. proactively advised and assisted management on civilian/soldier training, technical operation and special projects. participated in both internal and external meetings and conferences and committed director to attend. exhibited broad administrative skills in developing detailed reports and briefings.

installed and deployed unix operating system; worked on unix host and with cops security auditing tools, including line knowledge of solaris 2.2.  entrusted with installing critical security requirements for special forces throughout command; effectively identified security issues, defined innovative solutions and executed productive action plans.  provided timely response to security incidents and conducted security audits. personally received, controlled and reviewed command security reports.

spearheaded development of recovery and troubleshoot procedures of file server, workstation, printer, scanner on sun microsystems; reviewed, validated and standardized problem resolutions for integration with problem resolution database. conducted thorough quality assurance testing to ensure program logic and file design was accurate. efficiently prepared standard login scripts and established network access protocol enabling customer local and remote access. 

applied strong leadership skills toward driving local implementation of nationwide project focused on evaluating and reporting on new tools and trends in customer support field, such as browser-based and speech-enabled services.  acting as senior customer technical analyst, held accountability for key local project addressing excessively complex customer problems, such as re-imaging customer workstations and correcting affiliated workstations impacted by similar problems.

partnered with development group in reviewing root cause and trends of common issues and determining client improvement solutions. used technical expertise to provide quality support on internal protocol address management and router configuration on cisco 2505 series router.  delivered military personnel training in connecting routers and troubleshooting hardware connection from field operation.

 

05/01/1990 - 12/10/1996

software development center lee dcl

information technology specialist-programmer

ft lee, virginia   united states

supervisor: henry cesena; phone: 804-734-2488; contact: yes

pay grade: gs - 334 - 9

salary: $40,000.00 per year

hours per week: 40

effectively created manual database packages, functions and procedures and facilitated routine changes in existing forms screens and reports in response to user requirements; developed user documentation for all applications developed. facilitated installation of diverse software including lotus notes 4.5, ms office, 95, and adasage. strategically coordinated with testing team in preparing test plans and cases. collaborated in developing and testing several batch programs written in adsage. spearheaded program fixes addressing issues identified during product and integration testing. conducted code walk-throughs with team lead/end users. proficiently wrote army supply system programs in ada. managed diverse network activities ranging from removing network cards and installing ethernet network cards and  installing appropriate network protocols on existing windows for workgroups 3.11 workstations to installing new windows 95 workstations, and resourcefully resolving conflicts between as/400 protocols and windows networking. contributed strong communication and leadership skills toward providing hands-on solider training.

 

 

linda wilson                                                                                                                page 3 of 3

 

 

01/02/1987 - 05/05/1990

defense mapping agency hydr/topo

computer operator

brookmont, maryland  united states

supervisor: m. smith; phone: 301-227-4035; contact: yes

pay grade: gs - 322 - 7

salary: $30,000.00 per year

hours per week: 40

delivered superior user support in responding to inquiries and resolving problems. proficiently created and produced detailed daily reports and notices. 

managed all nightly vms server backup and end-of-day activities.  oversaw production batch functions including monitoring, repairing and restarting scheduled batch as well as initiating and scheduling emergency batch runs.  provided both local and remote backup monitoring, repair and support for all it infrastructure systems.  facilitated file transfers between as400 and network servers; created/deleted as400 users, assigned menus and reset passwords.  efficiently input commands on computer and peripheral equipment to implement job production applications per defined procedures.  effectively monitored and troubleshot processes to ensure optimal levels of operations.  created and ran queries. established, monitored and troubleshot device sessions and printers.

 

education

 

college/university

 

strayer university

washington, district of columbia  united states

degree: n/a

quarter hours: 80

dates: 09/10/1970 - 10/11/1973

 

specialized training/certifications

 

network+, raleigh, north carolina; certificate of mastery/technical skills, 20; powerpoint 97, contract writing, 09/22/2005

 

a+, 20; 09/05/2005

mcp certificate, raleigh, north carolina; 1/2006

 

adasage; 120; 09/01/1991