Yyyyyy x. yyyyyy

Dynamic, ambitious, and self motivated Disaster Recover/Business Continuity Planning Professional with broad based experience in employee development, training and delivery, IT services, and crisis management, eager to contribute exceptional project management, communication, and disaster relief skills toward supporting the goals of a progressive employer.  Core competencies include:

   Persuasive and Effective Communicator

   Natural Leadership Skills

   Project Management/Program Development

   Information Technology Services Delivery

   Business Continuity/Emergency Response

   Emergency Preparedness Planning

   Formulate Communications Messaging

   Maintain Calm and Composure

2001 to Present:  Johnson & Johnson, Roanoke, VA / Miami Lakes, FL

Global Disaster Recovery and Business Continuity Administrator

   Provide leadership and oversight for high profile global disaster recovery planning strategies for a international business operations; maintain complete accountability for inventory control, trend analysis, and business continuity objectives in the event of emergency situations.

   Key team player in the development and execution of critical company-wide IT projects; receive and prioritize service calls, utilize strong communication and technical skills to provide end-user support, and maintain and track IT data.

   Manage departmental operations budget; project manage special assignments and oversee project initiatives for 50+ staff members.

   Lead daily database maintenance activities to safeguard critical data and regulated information.

1999 to 2001:  Roanoke City Police Department, Roanoke, VA - Customer Service Representative

   Leveraged exceptional communication and customer relations skills to effectively respond and resolve various complaints; dispatched police personnel, and strategically tracked and documented incoming calls and resolution procedures.

   Trained, mentored and motivated new staff members in all systems and policies procedures; spearheaded administrative all administrative and office management duties, and ensured total compliance with all rules and regulations governing operations. 

1995 to 1999:  Garden Botankia, Roanoke, VA - District Manager / Corporate Trainer

   Drove employee development, curriculum creation and facilitation efforts to optimize performance outcomes for new and existing staff members.

   Maintained accountability for all interviewing, hiring and training initiatives for personnel at 3 locations; implemented performance management strategies to maximize sales/revenue results.

   Systematically monitored competitive activity and executed successful sales promotions, displays, and special events to capture community awareness, increase penetration and enhance revenue performance; drove aggressive marketing strategies to align perception and create distinction among competitors .

   Analyzed sales levels and profitability results, identified operational challenges, and developed action plans to enhance operations performance.

2000: Bachelors Degree: University of Phoenix

In Progress: Master s Degree, Capella University