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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-driven hospitality specialist eager to offer 10 years of cross-functional administrative support, sales / marketing, strategic analysis / planning, and guest relations experience toward maximizing an employer s success.


profile of qualifications


         integral leader who makes decisions to reflect positively on business productivity, corporate well-being, and guest satisfaction.

         excellent communicator who seamlessly liaises between public- and private-sector agencies, guests, groups, and management.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities toward achieving objectives.

         out-of-the-box thinker who contributes skills in ms office, delphi, marketvision, fidelio, opera, and epitome software.

         top performer who was a former affiliate member of the washington area concierge association (waca).


key areas of expertise


hospitality management                 administrative support                    process improvement                         data management

inventory control / analysis         financial forecasts / reports           high-volume sales / marketing        business communications


professional synopsis


office administrator

preferred hotel group / historic hotels of america (hha), washington, dc                                                          2009


         utilized broad scope of industry and administrative services knowledge to provide diverse business support, including promptly responding to telephone / email inquiries, coordinating correspondence distribution, and maintaining office supply inventories.

         supported logistical planning of the preferred hotel group trade shows and client event receptions, along with soliciting exhibitors and sponsorships (i.e. initial inquiry through to confirmation letter and agreement) for annual hha conferences.

         drove efficiency by maintaining hha database and updating membership information, as well as processing monthly mailings.

         researched national register for historic places to verify prospective hha members were recognized as national landmarks.


sales / service coordinator

residence inn capital by marriott, washington, dc                                                                                                              2008


         maximized bottom-line results by managing, coordinating, and executing all sales-based group assignments, including processing and following up on catering leads, organizing catering contracts, and monitoring event billing per client contracts.

         detailed pre-arrival events, and produced, distributed, and communicated incoming group resumes to all department heads.


hotel sales representative

madame tussaud s, washington, dc                                                                                                                                     2007 c 2008


         met and / or exceeded objectives by managing hotel concierge sales programs, including identifying leads and budgeting sales through a referral program within competitive markets, as well as supporting sales and marketing teams with year-long plans.

         distributed innovative attraction print collateral, commission checks, and updates, along with directing product development, ticket pricing, and commission incentive programs for washington, dc area hotel concierge teams on a monthly basis.

         played a vital role in building positive public relations by attending networking events at metro area hotels as key representative.


marketing research coordinator

omni shoreham hotel, washington, dc                                                                                                                            2006 c 2007


         strategically steered marketing efforts by researching and compiling complex monthly data reports and financial spreadsheets, including processing check requests and expense reports for sales and catering teams and reconciling general ledger accounts.

         reviewed, coordinated, and directed all incoming group sales leads to appropriate sales and catering managers for handling.


executive meetings manager / sales coordinator / reservations group coordinator

doubletree hotel washington, dc, washington, dc                                                                                            2004 c 2006


         applied dynamic leadership talents toward managing food and beverage pricing and sleeping rooms inventories, including producing and reviewing all banquet event orders, negotiating contracts, and building strong rapport with clients to boost sales.

         created and maintained multiple new filing reservations and group systems, downloaded and input reservations booked through utell / pegasus websites (gds), and updated rates and availability through gds and travel websites (i.e. orbitz, expedia).


additional job history


assistant reservations manager, one washington circle hotel, washington, dc                                              2002 c 2004

front desk clerk, hotel george, washington, dc                                                                                                          2001 c 2002

hotel operator, renaissance hotel, washington, dc                                                                                                     1999 c 2001

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