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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Office Management Executive

Conflict Resolution ~ Customer Service

Results-driven Professional eager to contribute expertise in Office Management and Holistic Client Relations toward actively collaborating with a dynamic organization in increasing productivity and efficiency of administrative functions.    


Qualifications Profile


Ø  Comprehensive understanding of office environment with specialized skill set in executive support within this setting.

Ø  Strong marketing background with the ability to work independently on multiple projects simultaneously.

Ø  Skilled at developing and implementing efficiency best practices to increase office productivity.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management.

Ø  Provides client and staff support including website utilization, database administration, and creation of various technical resources as well as comprehensive administrative functions.  

Ø  Technology proficient with knowledge of numerous platforms and application including MS Office Suite. 


Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.  

Ø  Embrace company initiatives and lead process integration efforts throughout various departments.

Ø  Increase information sharing between executives, middle management, and staff through strategic communication protocols.

Ø  Proactively resolve account service issues and respond to customer inquiries promptly and effectively.

Ø  Proactively educate customers on utilizing available access channels.

Ø  Identify customer needs in order to effectively refer bank products and services.

Ø  Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

Ø  Drive efforts to identify and implement service behaviors designed to improve overall customer experience.

Ø  Provide support regarding sales and service activities by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.               


Qualifications Profile


Assistant Store Manager, David s Bridal Store                                                         2005-2009


  Primary responsibilities included comprehensive oversight and management of all operational aspects of Big Box site that represented over $3 million in sales annually as well as one of the highest volume traffic of customer traffic and appointments.

  Supervised 25 employees within 4 different departments.

  Coordinated employee responsibilities and teams, employee training as well as financial forecasting and planning.

   Performed numerous opening and closing duties pertaining to physical store and financial bookkeeping, sales operation as well as handled daily reports to District Manager.

  Created and administered new sales techniques and product awareness programs, enforced corporate protocols and conducted staff meetings.

  Prepared employee/management work schedules and implemented payroll control, executed and assisted inventory procedures, created store displays/floor sets performed coaching, development, evaluations, and disciplinary action of employee as well as new-hire recruitment, interviewing, hiring and training.

  Selected as part of the focal review process related to largest quarterly increase in 5 years.

  As interim manager, recorded largest increase in sales and highest points in customer service surveys during site history.





Store Manager / Area Manager, After Hours Formal Wear                                      2002-2005


  Primary responsibilities included acting as Store Manager of a team representing $300,000 in sales annually.

  Supervised retail sales environment; recruiting, interviewing, hiring and training of employees and staff scheduling.

  Developed service and sales incentive programs; and daily financial auditing. 

  Additional duties included heading up training seminars in outside sales and tradeshows as well as acting as team leader of successful telemarketing group.

  As Area Manager of Outside Sales, duties included leading employee conferences and creating strategic sales tools and promotions within a two-state area.

  Ranked 15 out of 150 representatives across the country and exceeded corporate expectations for 2 years.


Sales Executive, Evergreen Promotional Group                                                         1999-2002


  Primary responsibilities included preparation, development and maintenance of vendor relations including new account recruitment, ongoing support, account management, account negotiation and resolution of customer service issues for individual clients as well as major corporate marketing departments.

         Prepared and delivered oral and written presentations designed to recruit new clients.

         Managed Fulfillment Accounts through product selection, inventory management and website development.

         Developed annual sales forecasts based on fixed and soft costs.

         Coordinated intra-company events and promotional events for clients. 

         Recruited event sponsors, coordinated schedules and location as well as budgets and activities for both company employees and clients.


Manager & Outside Sales Representative, Gingiss Formal Wear                           1997-1999


  Primary responsibilities included hiring, training, supervising, scheduling, and motivating a 25-member team of full- and part-time associates.  Also responsible for management of day-to-day operations of sales floor with $250,000 inventory.

  Ensured proper merchandise processing/display and maintained oversight of loss prevention programs.  Managed and trained team on telemarketing, effective sales techniques and product features and benefits.

         Provided customer relations training and assistance to both subordinates and supervisors including identification and resolution of client matters such as billing, order status and quality issues.

         Implemented sales and service incentive programs, training, strategies and marketing plans resulting in increasing operation s profit ranking from No. 25 to No. 15 in the region and No. 2 in the country.




















Yyyyyy x. yyyyyy

xxx-xxx-xxxx /







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Executive Support, Business Development, Operations and Retail Management.  I am now actively seeking a new application for my specialized background. 

 I am skilled at management, strategic planning, executive support, implementing efficiency best practices, and various operational and administrative functions.   I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  I have worked as a support expert in various forms, so I understand many functional aspects of organizational support. 

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Keith Gilbert

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