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yyyyyy x. yyyyyy                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000




exploring career opportunities to utilize engineering, project management, design, technical/cad expertise and leadership in a challenging engineering role in a technical research or manufacturing setting.


career profile

ø  bachelor of science degree in technical management.

ø  a.a.s., electronics.

ø  over 13 years of relevant industry experience.

ø  skilled troubleshooter and problem solver.

ø  outstanding capacity to provide leadership in technical team environments.

ø  well-organized multi-tasker with strong detail orientation.

ø  provide mentorship and training for newer engineering staff.

ø  adept at planning, defining goals and implementing methodologies.

ø  strongly results-oriented with emphasis on obtaining full utilization of resources.

ø  knowledgeable in design and process improvement.

ø  contributor to increasing overall organizational proficiency.


technology skills

microsoft office suite, react testing software, tellabs, alcatel, tadrian digital cross-connect systems, nortel dms-250 voice switches, ciena, cisco and nortel sonet systems, lucent frame relay systems and atm, cisco, redstone, shasta and juniper routers, ditech echo cancellers.


professional experience

time warner telecom                                                                                                      2006 - present

central office engineer, engineering, houston, tx (year-present)

      promoted to schedule work load for installation technicians.

      coordinate between sales and operations departments.

      install new equipment for customers at their locations.

      facilitate coordination between noc and technicians to provide exceptional service.


operations technician/coordinator, field operations, houston, tx (year-year)

      same responsibilities as above position.


maintenance network analyst, network reliability center, denver, co (2006-year)

      recruited to perform proactive repair and notification for premier customers.

      troubleshot and repaired customer fiber optic and ethernet circuits.

      certified new network elements and rings.


qwest communications corporation                                                                                     1999 - 2006

senior operations technician, transport services, denver, co (year c 2006)

      isolated and resolved national-level customer network problems from ds-3 to oc-192 specs.

      coordinated between multiple technicians and vendors to resolve maintenance issues.

      utilized wide variety of routers, switches and equipment to facilitate repair work.

yyyyyy x. yyyyyy

page two






senior operations technician, narrowband services, denver, co (year c year)

      supervised up to 22 technicians on day shift.

      served as new hire instructor for ds-0, ds-1 testing and ditech echo canceller.

      resolved national-level customer network problems.


operations technician, installation management, dublin, oh (1999 c year)

      tested and repaired customer equipment and networks including ds-1 and lower voice/data circuits.

      managed staff of over 20 technicians.

      negotiated with vendors and local exchange carriers.




earlier experience

prior to 1999, employed by alkon corporation in capacity of production technician assembling and testing custom industrial control panels and proprietary printed circuit boards, configuring computers for custom software and developing procedures for production of new goods; self-employed as professional photographer in spare time.





devry university

bachelor of science, technical management, 2005

associates of applied science, electronics, 2000












yyyyyy x. yyyyyy                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an engineering management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include 13 years of highly successful engineering, analysis and operations coordination experience with national telecommunications leaders.  to complement this background, i possess demonstrated expertise in installations, troubleshooting, upgrades and team leadership, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy


















yyyyyy x. yyyyyy                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000





thank you letter text





contact name

company name


city/state/zip code


dear _______________________________:


i would like to thank you for providing me the opportunity to interview with you and discuss the exciting engineering management position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.


as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.


should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.








yyyyyy x. yyyyyy






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