solutions-focused professional eager to contribute knowledge gained from recent it educational pursuits, as well as solid team building, operations support, and client relations talents, toward maximizing a progressive company s productivity within a rewarding help desk engineer position.

 

profile

 

         demonstrate precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written / verbal communication and interpersonal relations skills.

 

         prioritize, manage, and complete multiple it assignments within fast-paced, high-pressure environments.

 

         recognized as an out-of-the-box thinker for providing new and innovative it solutions to complex problems.

 

         able to quickly diagnose and adjust it systems to meet special conditions, resolve comprehensive it challenges, and maintain high-quality operational standards.

 

~ education and technical training ~

 

projects with industry computer training program (a+ certification)          salt lake community college

 

data safety protocols • computer assembly • hard drive installation • data security / loss prevention

networking topology 802.11 b/g • hardware / software configuration issues (laptops / desktops)

microsoft windows xp / 2000 troubleshooting • microsoft office suite 2007 • internet explorer

 

professional synopsis

 

 

key accomplishments

ø contributed strong multitasking abilities instrumental in mastering the attributes of numerous new corporate products simultaneously while ensuring consistently superior customer service.

 

         applied dynamic interpersonal relations talents toward overseeing wide-ranging customer services activities, including promptly handling client requests and effectively resolving various business challenges.

 

         built profitable new relationships with customers while maintaining valuable existing clientele, along with utilizing current marketing information to increase overall purchase rates.

 

         represented a solid corporate image which led to an increase in sales, a loyal consumer base, and the encouragement of fellow associates to make decisions to reflect positively on company well-being.

 

 

key accomplishments

ø recognized as salesperson of the week for outstanding job performance and customer satisfaction rates.

 

         proactively responded to diverse accounts-based inquiries, along with troubleshooting and / or resolving service issues as necessary to include verifying client data within complex internal software.

 

         effectively assisted customers by demonstrating a comprehensive knowledge of all products and company services to achieve continual organizational success and exceptional levels of service at all times.

 

         actively prospected clients for credit card offers, as well as setting up customer accounts and efficiently answering all related concerns such as balance transfers and policy / procedure administration.