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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


career objective

versatile business professional eager to contribute broad-scope corporate training experience toward supporting a dynamic organization in maximizing bottom-line performance.



  • quality-driven, strategic leader noted for championing client needs, implementing corporate training programs and building dynamic business relationships.
  • dynamic leader skilled in achieving company objectives in education/training, communications, sales, and customer service strategies.
  • in depth expertise maximizing internal and external customer relationships through innovative corporate training and development programs, boosting company productivity and profitability.
  • consistently generated groundbreaking efficiencies and continuous process improvement to boost bottom-line profitability.
  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

professional experience


senior implementation consultant allscripts misys healthcare systems                                               2009-present

  • spearhead a broad range of client education operations, from advising clients on an incremental phased approach the paperless transition to training customers on system function.
  • as client point-of-contact, consistently ensured delivery of quality customer service vital to sustaining and growing accounts.


project manager misys healthcare systems                                                                                                  2008-2009

  • collaborated with clients in the determination of training needs and educating clients on available options.
  • served as subject matter expert in the clarity system, tracking time and project/contract specifics on behalf of misys clients.


regional manager/client implementation services misys healthcare systems                                              2004-2008

  • successfully coached and directed implementation team of 18 in implementing a proactive service strategy to meet customer service expectations.
  • proficiently evaluate and mentor implementation specialists on proper methodology, best practices, technology, and general consultative skills.


senior implementation specialist misys healthcare systems                                                            2001-2004

  • consistently consulted with clinical clients, providing business benefits and installation issues to a paperless environment.
  • actively provided training and supporting to customers during the systems implementation process.


executive management education/training consultant anderson area medical center                               1999-2001

  • efficiently designed, developed and implemented innovative customer service, quality improvement and management training curriculum.


training manager university of minnesota physicians and clinics                                                               1998-1999

  • successfully established the corporate training department for 3 university hospitals and 168 physician clinics.


pharmaceutical account consultant blue cross blue shield of minnesota                                                  1997-1998


marketing/training coordinator blue cross blue shield of minnesota                                                         1994-1997


professional education


bachelor of arts degree in english and communications pillsbury college                                                     1992

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