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Yyyyyy x. yyyyyy                                                  

Job Posting: JOB POSITION

Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: COUNTRY

Social Security Number: XXX-XX-XXXX

 

 

 

Core Qualifications

 

Strategic Planning

Staff Development

HR Administration

Budgeting & Finance

Conflict Management

Employee Relations

Productivity/Efficiency Improvement

Recruiting/Negotiations

Decision-Making

Research & Analysis

Customer Service

US Customs Security Clearance - Active

Full Virginia State Police Criminal Background Investigation Clearance, with Polygraph

 

 

Professional Experience

 

 

VIRGINIA STATE POLICE - 0000 xxxxxx xxxx , xxxx , xxxxx 00000; 2/2003-5/2008

Supervisor:  May Not Contact - 1st Sgt Alvin Blankenshipxxx-xxx-xxxx

Hours:  28-30 per Week; Salary: $14.25/hr

Emergency Call Taker Operator/Customer Service Call Center (2/2003-5/2008)

 

Contributed dynamic communication skills in assisting over 200 to 300 callers per shift for medical emergencies, accidents, disabled vehicles, plane crashes, trooper safety, and media calls.  Answered 911 lines, as well as emergency and routing lines, entering all calls into the Computer Aided Dispatch (CAD) system.  Proficiently interrogated callers, evaluated calls and provided instructions on ensure accuracy and smooth flow of information.  Immediately dispatched calls to appropriate law enforcement, Fire/Rescue, and EMS agencies when necessary, demonstrating exceptional multitasking skills in a high-pressure environment.  Built and established key relationships and liaised effectively with all respective law enforcement personnel, media, towing companies, state divisions, and other county jurisdictions.  Conducted comprehensive research and analysis of information in CAD, Virginia Criminal Information Network (VCIN), and National Criminal Information Network (NCIC) terminal.  Provided law enforcement agencies with current information in emergencies and other routine situations, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

 

 

INTERNATIONAL BUSINESS MACHINES (IBM) - 0000 xxxxxx xxxx , xxxx , xxxxx 00000; 3/1995-11/2006

Supervisor:  May Contact - Mr. Durelle Lewis, 410-456-3037

Hours:  40 per Week; Salary: $48,000/yr

Resource Manager / HR Generalist - Vienna, VA (1/2004-11/2006)

Systems Management Integration Specialist - Application Development / Helpdesk - Herndon, VA (4/2001-1/2004)

Asset Manager - Somers, NY (4/1999-4/2001)

Executive Assistant - Somers, NY (3/1995-4/1999)

 

 

page 1 of 3

Yyyyyy x. yyyyyy                                                  

Job Posting: JOB POSITION

Social Security Number: XXX-XX-XXXX                                                                                  page 2 of 3

 

 

 

 

Consistently promoted for solid performance in supporting enterprise-wide operations.  Effectively planned and coordinated human resource operations ranging from recruiting (full life cycle), sourcing and scheduling applicant interviews to posting vacancies, preparing applicant packages and updating employee database.  Arranged building access and seating arrangements.  Exhibited advanced communication and interpersonal relation skills in networking, cold calling and following up with potential applicants.

 

Applied sharp detail orientation and organization skills toward maintaining organizational charts, event planning, as well as scheduling and attending meetings. workshops, travel arrangements and conferences.  Conducted comprehensive review and analysis of daily operations in order to prepare statistical analysis and provide staffing recommendations by delivering weekly presentations and stats to senior level management and stakeholders.

 

Relied upon to manage exit terminations and business support activities as the Control Account Manager (CAM).  Steered calendar and schedule management, earned value (EVM) and cost account analysis, resources, risks, processes, metrics and reports within the Program Management Department.

Cost-effectively allocated and administered budget and identified and rectified budget variances.  Innovatively designed and implemented strategic planning, disaster recovery, work performance and forecasting, variance analysis reporting and administration, instrumental to boosting performance and productivity.

 

Collaborated directly with team leads on work breakdown structure (WBS) development, work status plans and project plan updates.  Maintained full accountability for accurate staffing and preparing Statement of Work (SOW) and Estimates to Complete (ETC).  Successfully identified and sourced qualified candidates for five U.S. Customs Project contracted companies.  Prepared resumes and correspondence and forwarded to senior management or clients, contributing strong written communication talents.  Performed thorough reference and background checks of all applicants before referring them for interviews to the hiring managers.

 

Proficiently applied technological knowledge and experience toward providing information and tier 1 technical support via telephone PC-based operating systems, networks, and software applications.

 Identified and resolved technical problems for 50 mainframe or midrange application/environment issues and provided efficient upgrades and enhancements for optimal results.  Determined, analyzed and recommended effective solutions for system issues faced by AT&T clients, contributing advanced communication and troubleshooting skills.

 

Directly led six team members and managed over 8,000 assets including laptops, desktops, and peripheral devices for 3 divisions, further illustrating ability to manage multiple functions.  Resourcefully created and updated documentation for assets coordination processing and position responsibilities, while ensuring strict compliance with International Organization for Standardization guidelines.

 

Concurrently exhibited sharp business acumen toward providing quality customer service and efficient administrative support.  Provided professional administrative calendar maintenance, mail and document processing, as well as event planning and travel arrangement via American Express support for senior level personnel.  Relied upon to prepare comprehensive presentations, charts, and agendas and ensured quality technical support for meetings.

 

 

 

 

 

 

 

page 2 of 3

 

Yyyyyy x. yyyyyy                                                  

Job Posting: JOB POSITION

Social Security Number: XXX-XX-XXXX                                                                                  page 0000 xxxxxx xxxx , xxxx , xxxxx 00000; 10/2001-10/2002

Supervisor:  May Contact - Ms. Julie Thomas, 703-845-4663

Hours:  30 per Week; Salary: $13.00/hr

Customer Service Representative / Administrative & Office Specialist (10/2001-10/2002)

 

Promoted superior service and exceptional customer satisfaction by promptly and accurately performing multiple customer service transactions.   Effectively handled DMV services, including front counter (information desk), camera, driver examination room, driver licensing, dealer, trip permits, title duplicates, license reinstatements, motor carrier, vehicle registration, titling, tax collection, conducted monetary transactions.  Proficiently administered vision and knowledge tests for driver licensing and issued DMV credentials by monitoring and analyzing test results.  Actively ensured strict adherence to all policies and procedures.  Effectively applied, interpreted and communicated statutes such as Passports, Motor Vehicle Codes, state and federal laws and regulations, and complex written materials to customers, exhibiting solid analytical skills.

 


Additional Experience

 

Sales Associate - Hecht s Department Store

Paralegal/Legal Secretary - Grand Jury, Bronx County Court/District Attorney s Office (Bronx, NY)

 

 

Education

 

Master of Business Administration in Human Resource Management (In Progress)

Bachelor of Science in Political Science - Iona College (New Rochelle, NY)

Associate of Applied Science in Paralegal Studies - Iona College (Yonkers, NY)

 

 

Training/Certifications

 

Certified Identity Theft Risk Management Specialist (CITRMS)

IBM Training Certificate - Earned Value Management (Fairfax, VA)

A+ Certificate, Computer Science - Skidmore College (White Plains, NY)

DCJS Instructor Certified (Fairfax, VA)

Faith Based and Community Initiatives Grant Writing - US Dept. of Housing and Urban Development

 

 

Technical Skills

 

Applications:  MS Office, Project, Word, Excel, Outlook, PowerPoint, Access, Lotus Notes, Adapt, Internet Explorer, Word Pro, Taleo, Recruitmax, PeopleSoft, ACTT and Org Plus, Adobe Acrobat, & Lexis Nexis

Operating Systems:  UNIX, Windows 95/98, NT and XP, PROFS, and CAD (Computer Aided Dispatch)

Hardware: Personal Computer (Laptops), Desk Tops, Palm Pilot, Laser Jet & Dot Matrix Printers

 

 

Professional Affiliation

 

Active Member - Society of Human Resource Management (SHRM)

 

 

 

 

 

page 3 of 3

Yyyyyy x. yyyyyy                                               

Job Posting: JOB POSITION

Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: COUNTRY

Social Security Number: XXX-XX-XXXX

 

 

 

I am highly interested in being considered for the ____________________ position currently available.  With extensive HR and customer service experience, I am confident that I can make a positive contribution in this position.  To acquaint you with my qualifications, I am submitting my resume.  In advance, thank you for your consideration.

 

As demonstrated in the accompanying resume, I have built a successful career, progressing from Asset Manager and Resource Manager / HR Generalist to my current position as Emergency Call Taker Operator/Customer Service Call Center.  I offer a comprehensive knowledge of HR operations, administration and technologies, with a consistent track record of identifying, developing and executing new ideas and approaches toward generating results.  I excel in strategically managing resources to optimize productivity, efficiency, quality, and safety while containing and reducing operating costs.  A hands-on leader, I am highly effective in training, scheduling, developing, evaluating, and directing diverse technical and non-technical personnel.  I have successfully developed job descriptions and performance standards as well as operational policies and procedures instrumental to boosting performance levels.  I am also skilled in planning, allocating and administering budgets.  To complement my successful professional background, I have completed extensive training in leadership, technologies, HR management, regulatory standards compliance, and related topics and maintain current knowledge of emerging technologies, etc.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I welcome the opportunity to meet with you at your earliest convenience, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 


Yyyyyy x. yyyyyy                                               

Job Posting: JOB POSITION

Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: COUNTRY

Social Security Number: XXX-XX-XXXX

 

 

 

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

 

As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.

 

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

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