Proficient Auto Damage Claims Manager eager to contribute extensive talents toward actively supporting Travelers Insurance in achieving business goals and objectives.
Adept at steering policies, procedures and activities to enable regional branch claims unit to successfully achieve and/or surpass claims handling goals.
Excel in defining, implementing, and maintaining quality and process improvements.
Reputation for superior initiative, establishing a cooperative climate across multiple departments, and identifying opportunities which will result in long-term benefits for the employer.
Appreciated for strong communication skills, a solid work ethic, significant leadership attributes, and ability to build and inspire teams, resolve conflicts, and elevate morale.
Reliably ensure completeness and accuracy of all required documentation to expedite and support outcome of claim file.
Skilled in interpreting highly complex insurance contracts and policy provisions.
Possess impressive professionalism, sound judgment, and commitment to achieving customer satisfaction.
Rely on strong decisiveness, problem solving abilities, and critical thinking skills as arbitrator with Arbitration Forums, Inc., actively hearing approximately 20 cases per month.
GEICO, Corporate Office, Buffalo, NY, 2006 to Present
Auto Damage Supervisor, Region 8 (2009 to Present)
Tasked with seamlessly centralizing dispatch functions for Region 8 (New Hampshire, New Jersey, Massachusetts, Maine, Rhode Island, Vermont, Connecticut, and Eastern Canada) and directing efforts of 11 associates.
Demonstrate excellent leadership talents in supervising Auto Damage Evaluators and Total Loss Adjusters.
Continually earn highest ratings in 360 Survey completed by associates, management and peers.
Serve as core team member of three comprehensive company-wide process reviews.
Successfully achieved "Yellow Belt Lean Six Sigma designation.
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Professional Experience continued
Total Theft and Fire Supervisor, Region 8 (2006 to 2009)
Brought on board newest region to oversee claims from Region 2 and quickly earned top ratings in company audit.
Overhauled claims process to strengthen efficiency, accuracy and compliance.
Significantly heightened fraud detection to result in substantial number of claims denied or disclaimed translating to approximately $2M.
Effectively reduced claim volume per equivalent policy on theft and fire claims.
Auto Damage Adjuster (2006)
Responded to, assessed and processed field claims from Buffalo office.
Investigated and determined liability and provided top-notch service to policyholders, agents and claimants.
GEICO, Virginia Beach, VA, 1998 to 2006
Auto Damage Adjuster (2000 to 2006)
As field adjuster, responded to broad range of auto damage claims in Hampton Roads area in Virginia.
Consistently performed in top quartile and recognized for outstanding performance.
Sales Agent (1998 to 2000)
Facilitated sales of insurance policies to clients in Virginia and North Carolina, quickly placing among top producers.
Prior background includes role as North Carolina State Correctional Officer.
Bachelor in Business Administration in progress, Niagara Community College, 2007 to Present
Adjuster s License, multiple states
LPCS (Legal Principles Claims Specialist) Designation, American Educational Institute
I-CAR Platinum Individual (in recognition of highest level of collision industry training)
Hiring Agent Name
Please accept this letter and accompanying resume in application for the Auto Damage Claims Management opportunity that is currently available with Travelers Insurance. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you considerable experience in administering and supervising the complete claims process from initial assessment to settlement. I excel in accurately evaluating losses, negotiating and communicating with attorneys and claimants, and supporting special investigations related to potentially fraudulent cases. To complement these qualifications, I offer outstanding talents in personnel management, delivering superior customer service and satisfaction, and possess polished report writing abilities which are instrumental in auto claims management.
As a proactive contributor to Travelers Insurance, you will find me to be a self-motivated professional and remarkable leader committed to supporting you in achieving your objectives through dedication, diligence, and exemplary performance. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
Interviewer s Name
It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the <insert job title/position> position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the responsibilities we discussed.
The position as you described it to me would combine my strong skills in [insert two skills or qualities here]. This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.
(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)
(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)
(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)
Yyyyyy x. yyyyyy
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