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Sales Management ~ Operations ~ Team Building

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Profile of Qualifications


Offering over a decade of successful experience in Sales and Management, with consistent track record of achieving and surpassing goals ~ Excel in defining, developing and implementing strategies to generate new business, facilitate competitive market leveraging and expand revenue channels ~ Dynamic leader who expertly hires, trains, coordinates, and leads high-performance teams ~ Successfully apply consultative and solutions-focused sales techniques toward capturing lucrative accounts and delivering world-class customer service ~ Exceptional communication, presentation and negotiation abilities ~ Sharp business acumen, with solid administrative/operations management skills


Key Career Achievements


Ø  Recipient of HFC President s Award, both 1st and 2nd half of FYE 2008

Ø  Recognized with HFC Leadership Award; 2008

Ø  Led branch to achieve Exceptional Branch Audit; 2009

Ø  Produced 58 new mortgages, well above industry standard, in economically challenged market; 2008

Ø  Steered branch to #1 District Ranking; each quarter, 2008

Ø  Drove branch to #14 National Ranking; 2008

Ø  As Senior Account Executive, surpassed sales goals 14 consecutive months; 2004-2006

Ø  Top District Salesman and Presidents Club Award, Circuit City, 6 months

Ø  Employee of the Month, 2000; recognized for outstanding sales performance, superior customer servicing, talent for overcoming negative situations, and dynamic attitude

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Professional Experience


HFC/BFC                                                                                                                            2003-Present
Branch Sales Manager; October 2006 C Present

  Promoted to drive broad-scope branch operations for high-volume mortgage lending firm, with accountability for areas ranging from human resources, sales and marketing to customer service, management reporting and fiscal administration

  Successfully hire, train, coordinate, and direct sales and support teams focused on generating revenue and delivering quality client servicing

  Oversee all mortgage and personal loan applications, pre-underwriting reviews of income and mortgage documents for quality control and overall loan production

  Proactively address and troubleshoot any customer issues in prompt 24-hour time frame to ensure high satisfaction levels

  Proficiently compile, produce and review complex daily and monthly reports to evaluate business performance and define strategies for enhanced results

Senior Account Executive; April 2004-October 2006

Account Executive; September 2003-April 2004

  Progressed to maintain Account Executive responsibilities while concurrently assuming additional responsibilities ranging from providing Branch Sales Manager with expert loan applicant approval/ turndown recommendations and reviewing suspended, pending and approved applications daily to providing ongoing follow-up maintenance as well as processing customer payments and maintaining balanced cash drawer

  Facilitated both internal and external product marketing initiatives to consistently achieve personal sales goals and expanded revenue streams through sales/promotion of additional products

  Reviewed applications, ensured appropriate credit information and notified applicants


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Matthew Terp                                                                                                                        Page 2 of 2



Circuit City-Rochester, NY                                                                                                      2000-2003
Sales Counselor

  Collaborated in Audio Department management; contributed sharp leadership qualities toward providing comprehensive new hire training in customer service, full product lines, company policies and standards, and efficient closing procedures

  Proactively consulted with clients to define product needs, applied extensive product knowledge toward delivering dynamic presentations/recommendations and persuasively closed high-volume sales; entrusted with applying sound personal judgment toward determining pricing markdowns

  Managed inbound customer calls and provided prompt responses to inquires and problems


Prior Experience: Sales Associate, Clover Pool Supplies & Systems Intern, Marshall s

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Business Finance Degree, University of Phoenix, Phoenix, AR; in progress
Emergency Medical Technician Certification, Monroe Community College; 2001

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Community Activities


Youth Mentor; 2002-present
Work Site Leader, Flower City Work Camp
Volunteer Leader, Youth Soccer Camp; Summer 2002 and Summer 2003






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