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Yyyyyy x. yyyyyy       0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                            abc@xyz.com

 

Career Objective                                                                                            

Established entrepreneur with 10 years of experience in the RV sales and service industry, eager to obtain finance opportunities to expand The Dodd Group, Inc. dba Dodd RV into the Peninsula market.

 

Profile                                                                                                              

Ø  Offer progressive experience in sales and customer service, with comprehensive background in inventory control, material supply logistics, interval sales/expense reporting and billing/collections.

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and budget administration.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Proven value and dedication as a team leader, as demonstrated by longevity and progression throughout career.

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing/executing innovative strategies to boost company leveraging in a saturated market.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

 

Key Achievements                                                                                            

Ø  Led Dodd RV to rank #1 in Eastern Virginia for RV sales in 2005, 2006 and 2007, according to State Surveys; directly responsible for consistently achieving double-digit annual sales and profitability growth since taking over as President in 2000.

Ø  Effectively boosted sales, resulting in combined revenues for Dodd RV of the Peninsula and Dodd RV of approximately $13 million in 2007.

Ø  Initiated and implemented across-the-board reorganization and improvements in all facets of operation accounting for steady growth from $1.75 million in 2000 to current levels. 

Ø  Planned and launched Dodd RV Rentals, Inc. in 2001, converting a 1-acre RV storage facility to increase sales and rental inventory space.

Ø  Achieved an astounding 1000% growth in sales and profitability since 2000 by revamping the entire Finance & Insurance Department, expanding offerings and training personnel to focus on value-added sales efforts. 

Ø  Innovatively designed and executed a targeted multimedia advertising and marketing campaign, increasing walk-in traffic by over 300% during tenure and capturing an additional 35% of market share in a highly competitive arena.

Ø  Tripled sales of parts and accessories and quadrupled service revenues during the past 3 years, with focused concentration on top level repairs first time, every time. 

 

Professional Experience                                                                               

Dodd RV of the Peninsula - Newport News, VA                                      2004-Present

Founder, Owner/Operator

 

Dodd RV / Dodd RV Rentals, Inc. - Portsmouth, VA                               1994-Present

President, Owner/Operator

General Manager

 

Career Highlights

 

  Contribute dynamic leadership skills in managing a cross-functional staff of 17 personnel involved in sales, service and administration of multi-million dollar operations.

  Proficiently develop and execute successful strategies to boost enterprise-wide operations including expanding the product line to include popular brands, implementing an aggressive staff training program and implementing an incentive/award program.

 

 

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Yyyyyy x. yyyyyy                                                                                                           page 2 of 2

 

 

Career Highlights

-Continued-

 

  Spearhead diverse administrative activities ranging from recruiting, hiring and training to performance evaluation, workflow planning and policies/procedures development.

  Effectively maintain quality control and encourage feedback from staff members to reduce employee turnover and create a positive work environment, while focusing on customer service, operations integrity, and consistent reliability. 

  Relied upon to apply industry expertise in a wide range of manufacturers' product lines and technical sales and customer consultation techniques, resulting in optimizing productivity, efficiency and quality of service.

  Efficiently plan and coordinate workflow, define staffing requirements and assign projects to optimize utilization of human capital and operational resources.

  Proactively build and establish key relationships and liaise effectively with customers, vendors, professional affiliations, and the local community.

  Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

Additional Experience

 

Freedom Automotive Group - Norfolk, VA                                                                      1996-1999

Internet Director

Sales Consultant

 

Education                                                                                                         

  Master of Business Administration - The University of Florida: Warrington College of Business (Gainesville, FL), 2000; University Cycling Team Member, Master of Business Administration Association (MBAA) Member, The Investment Club Member

  Bachelor of Science in Business Management, Concentration in Entrepreneurship & Small Company Management - The University of Alabama School of Commerce & Business Administration (Tuscaloosa, AL), 1994; University Cycling Team, Cross Country and Track Team Member.

  Associate of Arts in Business Administration - Brevard College (Brevard, NC), 1991; Cross Country & Track Team Member; International Exchange Program (Salzburg, Austria).

 

Professional Training                                                                                    

  General Management Training - RVDA Annual Training Seminars, 2000-Present.

  General Management, Service Department Management, and Sales Department Management Training - The Spader Company (Sioux Falls, SD), 2002-2008.

  "Sales Training for Professional Salespeople" and Sales Management courses - Joe Verde Group. 

 

Professional Affiliations                                                                             

  Member - Newport News Rotary Club, 2007-Present

  Member - C-12, 2007-Present

  Member - Hampton Roads Chamber of Commerce, 2001-Present

  Virginia Delegate - RV Dealers Association (RVDA)

  Member - Spader 20 Group

 

Technical Proficiencies                                                                                 

Word processing, database management, spreadsheet and presentation software packages.

 

 



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