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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              

results-driven operations manager eager to contribute sharp business acumen along with superior organizational skills toward supporting the employer in optimizing financial performance


ø  offer numerous years of operational management experience with expertise in business analysis, budgeting, strategic sales planning, marketing, client relations, human resources, and staff development

ø  effectively identify and capitalize on opportunities to penetrate and develop highly competitive markets; demonstrated ability to increase market share and financial performance despite unstable conditions

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and direct top-performing support teams

ø  compile and analyze complex data to generate performance reports and develop viable solutions; ensure accurate documentation and revenue reporting

ø  dynamic communication, presentation, negotiation, and relationship management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  sharp technical proficiencies including ms word, excel, and quickbooks; experience operating heavy equipment including skid steers, bulldozers, track loaders, tractors, rock trenchers, and track hoes


~ key achievements ~

  • successfully oversaw all aspects of operations for five distinct construction businesses providing residential and commercial building improvement and landscaping services; offered excellent customer service, delivered accurate and competitive project cost and timeline estimates, coordinated personnel and subcontractors, created marketing collateral and implemented advertising campaigns, and directed office administration
  • independently managed complex murder, fidelity, insurance fraud, and accident investigations; conducted surveillance, generated detailed client reports, testified in legal proceedings, and ensured proper handling of highly sensitive material
  • effectively steered major construction project at anson county state prison; designed operational plans, managed six employees, coordinated with multiple subcontractors, and maintained a safe working environment
  • launched an independent automobile dealership and two independent insurance agencies; directed all daily operations, performed extensive business development functions, negotiated purchasing and sales contracts, achieved superior levels of profitability and customer satisfaction

professional experience                

premier building services / gwc roofing company / the deck company /                                             8/03 c 1/09

nc classic homes / csw grading & landscaping, matthews, nc

operations manager


carolina national investigative service, inc., matthews, nc                                                                      12/00 c 8/03

private investigator


cash grading & landscape, matthews, nc                                                                                 2/00 c insert month/03

project supervisor / equipment operator


insur-a-car insurance agency c leeman enterprises, inc., monroe, nc                                                     8/96 c 12/99

owner / ceo


carz automobile dealership c williams, hood, winkelman, inc., charlotte, nc                                       8/95 c 4/96

owner / general manager / ceo


insurance quick insurance agency c williams, hood, winkelman, inc., charlotte, nc                                1/95 c 12/96

owner / operator / ceo


united states customs service, fort lauderdale, fl                                                                               1/89 c 12/94

u.s. customs marine enforcement officer


united states coast guard, key west, fl                                                                                              7/80 c 7/88

u.s. coast guard law enforcement officer



yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2


credentials & training                    

notary public, state of north carolina                                                                                     2007 c present

licensed private investigator, north carolina                                                                           2000 c 2005

licensed broker / licensed property and casualty agent, north carolina department of insurance     1995 c 2000


law enforcement training center, glynco, ga                                                                                        1989

criminal investigator school (320 hours)

uscs basic enforcement school (320 hours)

advanced marine law enforcement (120 hours)

marine law enforcement (180 hours)


u.s. coast guard, key west, fl                                                                                                           1986

maritime law enforcement instructor training (160 hours)

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