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0000 xxxxxx xxxx , xxxx , xxxxx 00000


Technical Project Manager

Well-rounded and energetic IT Professional with 13+ years experience seeks new challenge and opportunity to apply consummate skills toward optimizing operations of a dynamic organization.

Key areas of Expertise

   Project Management

   Process Development

   Global IT Operations


   System Administration

   Inventory Management

   Purchasing and Returns

   Help Desk/Troubleshooting

   Leadership and Training

   Customer Service

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Professional Profile                                                         

Ø  Escalate business development through innovative initiatives which increase productivity and revenue growth; consistently exceed goals and expectations

Ø  Organized and detail-oriented; expertly develops, analyzes, implements, configures, supports, and maintains hardware, software, platforms, and peripherals

Ø  Results-driven with superior project management skills; utilize strategic planning, and manage and maintain schedules and timelines

Ø  Self-motivated leader who communicates technical and complex information easily and concisely; establish strong working relationships with co-workers and vendors

Ø  Exhibit a strong analytical mind; accurately prepare reports and diverse documentation, and assist in development of new processes and procedures

Ø  Demonstrate diagnostic and collaborative problem-solving skills; proficient in translating individual needs into responsive, cost-effective business system solutions

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Employment History                                                          

Sun Microsystems, Inc. Sunnyvale, CA                                                                            2000 C 2010  

Operations Coordinator                                                                                                      2008 C 2010 

   Successfully developed and implemented a parts return process for defective hardware; increased savings while accelerating turnaround in parts replacement

   Team player who standardized and streamlined hardware deployment and repair process; boosted all levels of system administration

   Played key role in coordination of shipping, receiving, order processing, and product return requests; oversaw client communications, prepared and distributed daily order status reports, and ensured external order fulfillments and documentation

   Demonstrated superior communication and customer service skills; provided solutions to concerns in regards to billing, account changes, sales, and returns

   Essential member who documented new processes and procedures; created various ad hoc reporting and analytics

   Collaborated with Sales and Operations teams to develop price lists, quotes, costing, and stocking agreements; accurately updated and maintained customer costing folders

Technical Project Coordinator                                                                                            2004 C 2008 

   Boosted business development by launching campaigns and coordinating resources across the region; grew strong working relationships

   Team leader who developed and monitored project schedules and timelines; identified and achieved goals while adhering to all specifications

   Successfully restructured and published the Issue Resolution Plan for internal customers

   Key player who provided post-implementation training and best practices to customers

   Spearheaded effective technical evaluation of new product features; monitored activity and tracked performance to achieve goals

   Ensured exceptional customer service by providing accurate project information and status updates; received customer feedback, and provided technical assistance and problem resolution

   Demonstrated expertise through use of internal custom interfaces; built content and transferred offline data components for online promotional campaigns

   Skillfully managed project lifecycle/delivery oversight from sales-close to support mode; developed Statements of Work and Proposals

Systems Administrator                                                                                                       2000 C 2004 

   Maximized productivity by building, installing, and maintaining Solaris and Linux systems; networked equipment, servers, switches, storage devices, and associated data center infrastructure

   Successfully maintained optimal A/C and power conditions for several data centers and facilities

   Expedited response to incident and service requests; conducted performance evaluations to deliver superior end-user support

   Displayed excellent troubleshooting qualities; analyzed and resolved issues related to TCP/IP protocols, data cabling, and Sun and HP Hardware including blade server installation, configuration, and break-fix

   Efficiently directed High Availability (HA) server management for 1100 servers; proficiently managed all hard drive, memory, patch updates, network, and server issues

   Demonstrated strong communication skills; established and maintained valuable relationships with vendors to efficiently resolve issues, control expenses, and streamline business

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Previous Employment                                                        

Lab System Administrator, Adaptec, Inc. Milpitas, CA                                                       1997 C 2000

Supported systems essential to development and engineering of RAID software, storage management software, and storage virtualization solutions; skillfully built testing environments for developers

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Computer/Technical Skills                                              

Ø  Proficient in Sun, Cisco, and Brocade networking equipment, switches, and storage devices C should this have its own header? 

Platforms:        Windows XP/2000, Solaris, Linux, and UNIX

Servers:           Windows 2000/NT

Software:          Microsoft Office including Project and Excel, StarOffice Excel, Oracle iProcurement, Visio, WebDesk, and RAID

Languages:      Bash, HTML, TWiki, and Perl

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Bachelor of Science in Project Management                                                                               YEAR

Colorado Technical University Colorado Springs, CO


Associate of Science in Information Technology                                                                         YEAR

Master Institute San Jose, CA


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