career objective                              

results-driven manager eager to contribute outstanding strategic planning, organizational development, and team leadership skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer 12 years of progressive sales and operational management experience, with expertise in driving all aspects of activity , including financial forecasting, budget preparation and administration, and business development

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term business relationships that result in repeat business and referrals

ø  successfully recruit, train, and direct top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proactively monitor sales production, industry trends and developments, competitive services and marketing activities; expertly identify and capitalize on opportunities to penetrate and develop markets

ø  develop and implement financial strategies and policies, streamline operations, pioneer process improvements, and manage major projects to reduce operating costs and increase net profitability

ø  demonstrated ability to perform in multiple concurrent capacities and apply sharp business acumen across varied platforms

ø  dynamic communication, presentation, negotiation, and relationship management skills

 

~ key achievements ~

• implemented six sigma initiatives and quality improvement projects resulting in annual savings of $350k at insert company
• cost-effectively managed $13m fleet responsible for generating $4m in annual revenues for yancey bros.
• led yancey bros. s top profit center for three years as operations manager
• created, implemented, and adjusted business growth plans for five regional locations of insert company
• reduced payroll costs, boosted staff retention, improved operational consistency, and increased customer service with the implementation of comprehensive management strategy at insert company

professional experience                

yancey bros. co. c the cat rental store                                                                                    2003 c present

operations manager

 

hertz equipment rental                                                                                                                    2000 c 2003

rental coordinator / outside sales

 

abercrombie & fitch                                                                                                                        1998 c 2000

store manager

education                                           

university of west alabama                                                                                                                        1997

bachelor of arts in management

 

~ professional development ~

six sigma green belt