Yyyyyy x. yyyyyy
Customer Service and Business Support Professional
Experienced Business Professional with extensive experience in managing high volume activity in a fast paced, professional environment. Track record of identifying deficiencies and implementing process improvements for improved production & customer service. Seeking a Customer Support position with a progressive organization that values leadership, reliability and a dedication to supporting corporate goals.
Key Skills Summary
Build Valuable Customer Relationships
Consistent Positive Outlook
Cultivate Long-Term Relationships
Customer Service Skills
Deliver Information to Audiences of All Levels
Detail Oriented and Organized
Excellent Communication Skills
Manage High Volume Customer Inquiries
Manage Multiple Tasks
Organized & Detail Oriented
Pleasant and Friendly Relationship Style
Problem Solving/Resolution Skills
Solid, Steady and Composed
Strategic Planning & Execution
Strong Scheduling Capabilities
Support Customer and Company Goals
Train, Supervise and Mentor Others
Schering-Plough Pharmaceutical, Kenilworth, XXXXXX (1989 to 2009)
w Managed clinical packaging initiatives for an international pharmaceutical company; inspected labels for trial study usage, printed labels for study participants, processed batch records and assembled kits for clinical studies in a high volume, fast paced setting.
w Ensured critical accuracy and quality control requirements for over 3000 packages daily, performed computer scanning for traceability and inspection processes.
w Established reputation as Subject Matter Expert for package inspection and assembly, became the unofficial leader for the department and assisted other staff in learning key processes and procedures for maximized performance and accountability.
Eastern Airlines, Iselin, XXXXXX (1978 to 1988)
w Planned routes, itineraries and computed fares and fees for airline clients; made and confirmed reservations in a high volume, fast paced call center environment.
w Used reservation system and various computer software to invoice and accept payments, answered inquiries regarding information such as schedules, accommodations, procedures, and policies.
w Assembled and issued required documentation, and informed clients of essential travel information.
Associate Degree/Management, Centenary College, Xxxxxx (In progress)
Current Studies - Literature, Art Appreciation, American History and Global History
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!