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Yyyyyy x. yyyyyy

129 Vine Street ¹ Xxxxxx, N.J. xxxxxx ¹ ¹ xxx-xxx-xxxx


Customer Service and Business Support Professional

Experienced Business Professional with extensive experience in managing high volume activity in a fast paced, professional environment. Track record of identifying deficiencies and implementing process improvements for improved production & customer service. Seeking a Customer Support position with a progressive organization that values leadership, reliability and a dedication to supporting corporate goals.


Key Skills Summary


Build Valuable Customer Relationships

Computer Proficient

Consistent Positive Outlook

Cultivate Long-Term Relationships

Customer Service Skills

Deliver Information to Audiences of All Levels

Detail Oriented and Organized

Excellent Communication Skills

Manage High Volume Customer Inquiries

Manage Multiple Tasks

Organized & Detail Oriented

Pleasant and Friendly Relationship Style

Problem Solving/Resolution Skills

Solid, Steady and Composed

Strategic Planning & Execution

Strong Scheduling Capabilities

Support Customer and Company Goals

Train, Supervise and Mentor Others


Professional History


Schering-Plough Pharmaceutical, Kenilworth, XXXXXX (1989 to 2009)

Clinical Technician

w Managed clinical packaging initiatives for an international pharmaceutical company; inspected labels for trial study usage, printed labels for study participants, processed batch records and assembled kits for clinical studies in a high volume, fast paced setting.

w Ensured critical accuracy and quality control requirements for over 3000 packages daily, performed computer scanning for traceability and inspection processes.

w  Established reputation as Subject Matter Expert for package inspection and assembly, became the unofficial leader for the department and assisted other staff in learning key processes and procedures for maximized performance and accountability.


Eastern Airlines, Iselin, XXXXXX (1978 to 1988)


w Planned routes, itineraries and computed fares and fees for airline clients; made and confirmed reservations in a high volume, fast paced call center environment.

w Used reservation system and various computer software to invoice and accept payments, answered inquiries regarding information such as schedules, accommodations, procedures, and policies.

w Assembled and issued required documentation, and informed clients of essential travel information.




Associate Degree/Management, Centenary College, Xxxxxx  (In progress)

Current Studies -  Literature, Art Appreciation, American History and Global History

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