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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx 

Abc@xyz.com

 

Executive Support Specialist

Organizational Efficiency ~ Negotiation Skills ~ Communication Expertise

 

Numerous years of demonstrated success as an executive support professional.  An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards.  Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.  

  Executive Support

  Problem Solving

  Staff  Training

  Technology Proficient

  Statistical Analysis

  Financial Analysis

Office Management

  Human Resources

  Client Relations & Support

 

 

Qualifications & Transferrable Competencies Profile

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including specialized knowledge of communication and facilitation methods, data collection and dissemination, client service and customer support, as well as planning and execution methodologies within specified parameters.    

Ø  Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite.

Ø  Manage and oversee setup and organization of newly formed office environments, including filing and data storage protocols.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs, including materials procurement and inventory management.

Ø  Uses knowledge of various administrative and accounting functions and company protocols to support executive management.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Resolves issues quickly through careful data analysis including technical and functional information.

Ø  Establishes professional and trusting relationships with clients, staff, and management.

Ø   Ensures relevant client documents are processed expeditiously to ensure excellent customer service is provided.

Ø  Performs administrative tasks with efficiency and great focus.

Ø  Frequently acts as a liaison between customers and various organization departments to ensure smooth communication process.

 

 

 

 

Select Accomplishments 

 

Ø  Developed and implemented extensive customer-based focal review project for 88 clients within strict deadline as set forth by Federal Reserve while also maintaining normal job functions. 

Ø  Transferred and renewed several contracts (200-300) with gold counterpart within strict deadline.  Implementation required six different forms per contract to complete various transactions including faxing confirmations for each contract to bank s various Italian branches.

Ø  Executed pricing strategies to apply to customer base, resulting in significant revenue increases and overall profitability of operations.

 

 

Professional Career Track

 

Associate C European and International Desk, Intesa SanPaolo SpA         1990-2009

 

  Primary responsibilities included comprehensive support of group head and vice president as well as coordination and supervision of numerous customer relationships with other entities (particularly in Italy) to ensure client needs were serviced on a global basis.

  Conducted investigations on loans, deposits, interest payables, payment orders, and fee payments with respect to the customer s portfolio.

  Directly consulted and advised clients related to business and financial needs.

  Developed and created variety of documents such as letters, memoranda, in response to recurring inquiries.

  Communicated daily with Italian branches, and other foreign branches of the Bank.

  Prepared KYC (Know Your Customer) forms for old as well as new clients and interact with the Compliance Officer.

  Implemented problem solving strategies between IT Department and European Desk.

  Provided work direction and guidance to interns as needed.

  Managed and maintained oversight of client purchase orders.

 

 

Additional Experience

 

-       Volunteer C Birthing Center, Civista Medical Center  

 

 

Education & Specialized Training

 

n B.A. - Italian, York College

n Certification C MS Office Suite 2007, College of Southern Maryland

n Certificate of Completion, Katherine Gibbs Secretarial School

n Coursework Completed C Business Communication, Ethics and Leadership, Administrative Assistant Fundamentals, College of Southern Maryland

 

 

 

 

Yyyyyy x. yyyyyy

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Executive Support, Business Development and Office Management.  I am now actively seeking a new application for my specialized background. 

 I am skilled at office management practices, executive support, implementing efficiency best practices, and various administrative functions.  I possess a strong background in all aspects of office management.   I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  I have worked as a support expert in various forms, so I understand many functional aspects of organizational support. 

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Paula Grant

 

 

 

 

 

 

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