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career objective
results-driven sales operations manager eager to contribute expertise in strategic planning, business development, internal team-building, and customer service towards supporting the employer in optimizing performance
profile
ø offer numerous years of sales and management experience, with a solid record of building multi-million-dollar companies from the ground up
ø direct all aspects of business operations, including business planning, budget preparation and administration, marketing and advertising, purchasing and vendor relations, inventory control, and staffing and employee development
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction, retention, and referrals; successfully resolve escalated issues
ø define, develop, and execute strategies to boost broad-scope business performance; sharp business acumen and demonstrated ability to succeed despite unstable market conditions
ø proactively monitor business and consumer trends and developments, including competitive services and marketing activities; expertly identify and capitalize on opportunities to penetrate and develop markets through targeted action plans
ø developed new flooring discount store concept responsible for driving profit margins, expanding client base, and attaining superior levels of customer confidence
ø recruit, train, and lead top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø dynamic communication, presentation, negotiation, and relationship management skills
professional experience
maryland design center, llc, rockville, md 2008 c present
president and founder
all american interiors, inc., gaithersburg, md 1995
c 2008
president and founder
flooring depot, rockville, md 1993
c 1995
president and founder
horizon industries, calhoun, ga 1985
c 1993
territory sales manager
~ community activity ~
montgomery soccer, inc. (msi), rockville, md
member, board of directors
member, executive committee
chairman, rules and discipline and sponsorship committees
licensed national soccer referee
education
tulane university, new orleans la 1985
bachelor of science in management; concentration in marketing, finance, and computers
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