management ~ administrative operations

ø  offering numerous years of experience in steering business and administrative operations in client-focused, service-oriented environments

ø  proficient in billing, purchasing, inventory control, proposals development, correspondence production, meeting planning/facilitation, multi-line phone management, front desk operations, and shipping/receiving

ø  motivating leader experienced in training, developing and overseeing top-performing teams

ø  excel in driving revenue growth through aggressive sales and quality customer service; dynamic communication, consultation, presentation, and negotiation skills

ø  strong prioritization, strategic planning and organization skills crucial to maximizing productivity, efficiency and bottom-line profitability

ø  bi-lingual fluency in english and spanish

ø  computer-savvy, with proficiency in ms office (word, excel, powerpoint, access) and wordperfect

 

administrative/operations manager, associates in eyecare oakton-oakton, va        2010-current

steer broad-scope areas of business operations, from billing, meeting planning/facilitation, vendor relations and procurement to sales and customer service; hold full accountability for store opening and closing functions

 

optician/sales associate, georgetown optician inc-washington dc                                  2008-2010

delivered quality customer service leading to high-volume sales for company; boosted store image by strategically developing and coordinating front and back office visual design

 

administrative assistant, bachrach-pentagon city                                                              2008-2009

provided comprehensive administrative/business support ranging from developing and producing quality correspondence and proposals, maintaining complex information systems and managing multi-line phone system to overseeing inventory, shipping and receiving

 

optician, apex optical-washington dc                                                                                      2006-2008

actively supported business operations spanning billing, customer service, sales, and visual design

 

general manager, my eye dr-arlington va                                                                            2002-2005

drove full-range operations from store opening through closing, including new hire training, purchase orders maintenance, inventory monitoring and insurance filings; concurrently facilitated pre-workup of patients, sold products/services and effectively responded to/resolved customer concerns

 

bachelor degree, criminal justice, kaplan university online; in progress (2008-present)

associate in criminal justice, nova northern virginia community college alexandria, va; 2008